COVID-19: Scenic Group Travel Policy and Advisory Update

Updated December 21

Scenic Group Travel Policy and COVID Advisory Update

On behalf of all the Scenic Group team, we hope that your families, friends and you are all well. There has been significant progress made with global vaccinations, however, the timeframes for the full vaccination roll-out continues to vary significantly for each region in which we operate. 

While we are making every effort to operate our cruise and land journey itineraries, the emergence of new COVID variants and outbreaks, the extension of lockdowns in hotspots, changes in quarantine requirements and attraction closures, and civil unrest in Myanmar are continuing to impact our industry

This means that it is currently not possible for us to operate the Egypt and Middle East land journeys which were scheduled to depart from 1 January to 31 May 2022 and New Zealand land journeys scheduled until 31 January 2022. As previously advised, Australia land journeys and Scenic Eclipse voyages have been suspended to 31 December 2021. Europe River Cruises have been suspended to 28 February 2022 and Mekong River Cruises have been suspended to 31 May 2022. International land journeys have also been suspended to 31 January 2022.

Mar - May 2022 - Asia River Cruising suspension

We have been pleased to see positive progress being made with the COVID-19 vaccination program roll-out and the subsequent resumption of international travel. With the timeframes for roll-out varying significantly for each region that Scenic and Emerald Cruises operates in we are closely monitoring this evolving situation and the safety of our guests and crew remain our first priority.

Based on continuing Government travel restrictions and quarantine requirements throughout South East Asia impeding travel and airline services for Canadian travellers, it is currently impossible for us to fully operate our scheduled Mekong river cruises for Canadian guests with departure dates from 1 March to 31 May 2022.>
To support your future travel plans, Scenic and Emerald Cruises have applied the full amount paid for your reservation to a Future Travel Voucher.

The flexible conditions for your Future Travel Voucher are as follows:

• Valid for travel commencing through to 31st December 2024
• The Future Travel Voucher is based on the amount paid for your reservation to date
• The Future Travel Voucher may only be applied to a new ocean or river cruise booking with Scenic or Emerald Cruises, subject to availability and any Future Travel Voucher capacity limits applicable to your selected cruise
• The Future Travel Voucher can be applied to any existing booking or when re-booking your future travel
• The voucher is fully transferrable to another guest
• If you choose not to take up the option of the Future Travel Credit (FTC), you can opt to forfeit your future travel credit under our standard terms and conditions, then consult with your travel insurance company to enquire if you are eligible to lodge a claim. If required, we can provide a letter to assist you in making your claim. Please email your cancellation request to Cancellations_CA@scenic.ca
• Where an FTC voucher was used to pay for your current impacted booking, credit will be converted back to the original FTC voucher value and any additional funds paid will also convert to a FTC voucher. The credit will remain available for use against bookings for future ocean and river cruises (commenced prior to 31 December 2024).

River Cruising 1 September 2021 to 28 February 2022 departures

For guests with a Europe or Asia River Cruise departing from 1 September 2021 to 28 February 2022 and Irrawaddy River Cruise to 31 March 2022, we will provide a Future Travel Credit (FTC) Voucher for the full amount that has been paid to date. The flexible conditions for your FTC Voucher are as follows: 

• Valid for travel commenced through to 31 December 2024
• The FTC voucher is based on the amount paid for your reservation to date
• The FTC voucher can be applied to any river or ocean cruise booking with Scenic Group (Scenic Luxury Cruises & Tours and Emerald Cruises), subject to availability and any FTC capacity limits applicable to your selected cruise
• The credit can be applied to any existing booking or when re-booking your future travel
• Is fully transferrable to another guest

• If you choose not to take up the option of the Future Travel Credit (FTC), you can opt to forfeit your future travel credit under our standard terms and conditions, then consult with your travel insurance company to enquire if you are eligible to lodge a claim. If required, we can provide a letter to assist you in making your claim. Please email your cancellation request to Cancellations_CA@scenic.ca

• Where an FTC voucher was used to pay for your current impacted booking, credit will be converted back to the original FTC voucher value and any additional funds paid will also convert to a FTC voucher.  The credit will remain available for use against bookings for future ocean and river cruises (commenced prior to 31 December 2024).   
  

Australia Land Journeys: 12 July to 31 December 2021 departures

For guests with a suspended land journey^ departing from 12 July to 31 December 2021, we will provide a Future Travel Credit Voucher (FTC) Voucher for the full amount that has been paid to date. The flexible conditions for your FTC are as follows:

• Valid for travel commenced within 24 months of the departure date of your suspended land journey
• The FTC voucher is based on the amount paid for your reservation to date, excluding third party airfares booked through Scenic
• The FTC voucher can be applied to any river, ocean or land journey booking within the Scenic Group (Scenic Luxury Cruises & Tours, Evergreen Cruises & Tours), subject to availability and any FTC capacity limits applicable to your selected land journey  
• The credit can be applied to any existing booking or when re-booking your future travel*
• Is fully transferrable to another guest
• Where an FTC voucher was used to pay for your current impacted booking, credit will be converted back to the original FTC voucher value and any additional funds paid will also convert to a FTC voucher.

*The FTC cannot be applied against stand-alone products or upgrades from third parties or Service Providers in conjunction with the standard land journey itinerary

International Land Journeys: 1 September to 31 January 2022 departures and Middle East departures to 31 May 2022
For guests with an International land journey^ departing from 1 September to 31 January 2022, or for all Middle East land journeys to 31 May 2022, we will provide a Future Travel Credit (FTC) Voucher for the full amount that has been paid to date. The flexible conditions for your FTC Voucher are as follows:

• Valid for travel commenced through to 31 December 2024
• The FTC is based on the amount paid for your reservation to date
• The FTC voucher can be applied to any land journey, river or ocean cruise booking within the Scenic Group (Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours), subject to availability and any FTV capacity limits applicable to your selected land journey or cruise
• The credit can be applied to any existing booking or when re-booking your future travel*
• Is fully transferrable to another guest

• If you choose not to take up the option of the Future Travel Credit (FTC), you can opt to forfeit your future travel credit under our standard terms and conditions, then consult with your travel insurance company to enquire if you are eligible to lodge a claim. If required, we can provide a letter to assist you in making your claim. Please email your cancellation request to Cancellations_CA@scenic.ca.

• Where an FTC voucher was used to pay for your current impacted booking, credit will be converted back to the original FTC voucher value and any additional funds paid will also convert to a FTC voucher. The credit will remain available for use against bookings for future ocean and river cruises (commenced prior to 31 December 2024)   

*The FTC voucher cannot be applied against stand-alone products or upgrades from third parties or Service Providers (as defined in our Terms and Conditions) in conjunction with the standard tour itinerary. 

Scenic Eclipse: 1 October to 31 December 2021 departures
For guests with a Scenic Eclipse 2021 Central America, South America and Antarctica Voyages departing between 1 October to 31 December 2021 we will provide a Future Travel Credit (FTC) Voucher for the full amount that has been paid to date: 

• Valid for travel commenced through to 31 December 2024
• The FTC is based on the amount paid for your reservation to date
• The FTC can be applied to a river or ocean cruise booking within the Scenic Group (Scenic Luxury Cruises and Emerald Cruises)
• The credit can be applied to any existing booking or when re-booking your future travel.
• Is fully transferrable to another guest
• If you choose not to take up the option of the Future Travel Credit (FTC), you can opt to forfeit your future travel credit under our standard terms and conditions, then consult with your travel insurance company to enquire if you are eligible to lodge a claim. If required, we can provide a letter to assist you in making your claim. Please email your cancellation request to Cancellations_CA@scenic.ca

*The FTC voucher cannot be applied against stand-alone products or upgrades from third parties or Service Providers (as defined in our Terms and Conditions) in conjunction with the standard tour itinerary. 

Guests Holding Future Bookings

The safety of our guests and crew remains our first priority and we are closely monitoring this constantly evolving situation. New updates relating to the suspension of operations will be provided approximately three months prior to your cruise or tour departure date. You can stay up to date with the policy information on this page, and if your booking is affected by a future suspension, you will be contacted as a priority.

Re-booking using a Future Travel Credit

With many people now planning and looking forward to travelling in 2022 and 2023, we have started to see increasing demand for popular cruise and tour destinations, departures and suites.

To re-book your preferred departure with your Future Travel Credit (FTC), or if you have any questions regarding the above or the FTC process, please contact your Travel Advisor or the Scenic Group Reservations team.

Our Flexible Booking and Cancellation Policy

All guests with an international land journey or Europe river cruise booking scheduled to depart from 1 January to 31 December 2022, or Asia river cruise departing to 28 February 2023, or Scenic Eclipse cruise departing to 31 December 2023, have the option to defer their booking to an alternate date or cancel without the Scenic Group fee, up to 60 days prior to departure. For cancellations, the value of the booking will be applied as a Future Travel Credit (FTC) Voucher which is valid for 24 months.

Please note, the final payment is due as per your booking conditions, and if you choose to cancel or transfer there may be third party fees applicable, which will be at your own expense. This flexible booking and cancellation policy excludes Canada, Russia, South America, Australia and New Zealand land touring.

We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.  

On behalf of the Scenic Group team, we are here to support you to plan and re-book your cruise or land journey, using the Future Travel Credit vouchers. We all look forward to welcoming you on your next journey with us soon.