Updated March 8, 2021

On behalf of the Scenic Group team, we hope that you and your families are all well. While there has been encouraging progress made with several countries starting to implement a COVID-19 vaccination program, the timeframes for the roll-out varies significantly for each region that Scenic Group (Scenic Luxury Cruises & Tours and Emerald Cruises) operates in. The safety of our guests and crew remains our first priority and we are closely monitoring this constantly evolving situation.

On February 8, the Norwegian Government announced a hearing for a proposal to extend the Interim Act relating to entry restrictions for foreign nationals out of concern for public health. The Interim Act was originally valid until June 1, 2021. Under the new proposal, the statutory provisions shall apply until 31 December 2021. Also, the Centers of Disease Control (CDC) have placed ongoing restrictions for ships cruising in US waters.

These travel restrictions, international border closures, quarantine requirements and extension of lockdowns in many countries, continue to make it impossible for us to fully operate our Scenic Eclipse Arctic season from 1 June to 30 September 2021, including the East Coast USA Adventure (701U) scheduled to depart on 27 September 2021.

This situation is completely out of our control and the COVID-19 pandemic is a Force Majeure Event, as defined within the Scenic Group terms and conditions.

For guests with a Scenic Eclipse 2021 Arctic Voyage departure between 1 June to 30 September 2021, or the East Coast USA Adventure 27 September 2021 Voyage departure, we will provide a Future Travel Credit (FTC) Voucher for the full amount that has been paid to date:

• Valid for travel commenced through to 30 June 2024
• The 100% FTC voucher is based on the amount paid for your reservation to date
• The FTC can be applied to a river or ocean cruise booking within the Scenic Group
• The credit can be applied to an existing booking or when re-booking your future travel
• The FTC is also fully transferrable to another guest
• The FTC can only be used to make a new future booking and cannot be redeemed for cash

For guests with river cruise, ocean cruise and land tour booking departing 1 to 31 May 2021, we will provide a 100% Future Travel Credit (FTC) for the amount paid to date.

For Ocean and River Cruise bookings, the flexible conditions for your FTC are as follows:

• Valid for travel commenced through to 30 June 2024
• The 100% FTC is based on the amount paid for your reservation to date
• The FTC can be applied to any river or ocean cruise booking within the Scenic Group
• The credit can be applied to any existing booking or when re-booking your future travel
• The FTC is also fully transferrable to another guest
• The FTC can only be used to make a new future booking and cannot be redeemed for cash

If you choose not to take up the option of the Future Travel Credit (FTC), you can opt to forfeit your future travel credit under our standard terms and conditions, then consult with your travel insurance company to enquire if you are eligible to lodge a claim. If required, we can provide a letter to assist you in making your claim. Please email your cancellation request to Cancellations_CA@scenic.ca.

For International Land Tour bookings, the flexible conditions for your FTC are as follows:

• Valid for travel commenced through to 30 June 2024
• The 100% FTC is based on the amount paid for your reservation to date
• The FTC can be applied to any land tour, river or ocean cruise booking within the Scenic Group
• The credit can be applied to any existing booking or when re-booking your future travel
• The FTC is also fully transferrable to another guest
• The FTC can only be used to make a new future booking and cannot be redeemed for cash

If you choose not to take up the option of the Future Travel Credit (FTC), you can opt to forfeit your future travel credit under our standard terms and conditions, then consult with your travel insurance company to enquire if you are eligible to lodge a claim. If required, we can provide a letter to assist you in making your claim. Please email your cancellation request to Cancellations_CA@scenic.ca.

With many people now planning and looking forward to travelling in 2022 and 2023, we are starting seeing significantly increasing demand for popular cruise and tour destinations, departures and suites. To re-book your preferred departure with your Future Travel Credit, or if have any questions regarding the above or the Future Travel Credit process, please contact your Scenic/Emerald Cruises Agent or the Scenic/Emerald Cruises reservations team.

Our flexible booking and cancellation policy for guests with a River Cruise, Ocean Cruise and/or international Land Tour booking, departing from 1 June 2021 and/or Scenic Eclipse bookings departing from 5 October 2021, is as follows:

All guests with a booking scheduled to depart from 1 June 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to transfer their booking to an alternate date without the Scenic Group fee, up to 60 days prior to departure. The value of the booking will be applied as a Future Travel Credit (FTC).

Please note, the final payment is due as per your booking conditions, and if you choose to cancel or transfer there may be third party fees applicable, which will be at your own expense. This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand Land Touring.

We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans. On behalf of the Scenic Group team, we are here to support you to plan and re-book your journey, using the Future Travel Credit vouchers. We all look forward to welcoming you soon.