General Information & Conditions. Please read carefully before booking.
*Super Earlybird and Earlybird Offers – Inventory controlled and may be extended or cancelled at any time without notice.
Valid for new bookings made before March 31, 2022. Save an additional 10% on cruise fare: Super Earlybird offer is available on Sapphire & Diamond deck suites only. Excludes Category C & CA. Super Earlybird offer is for new bookings only and not available for bookings using a Future Travel Credit (FTC) Voucher. For 2022 journeys to receive the Early Payment Discount full payment is due 6 months prior to departure. For journeys booked within 6 months of departure, full payment is required at time of booking. For 2023 journeys to receive Super Earlybird savings full payment is due 12 months prior to departure. Once sold out or if full payment is not received the standard Earlybird offers or best available offer will apply. Applicable on the cruise element only, excludes airfares, port charges, hotel stays and other additional items. Prices based on per person twin share in CAD available at advertising deadline, are strictly limited & subject to availability on specific dates, until sold out. Offers not in conjunction with any other offers and may be withdrawn at any time. No retroactivity. Fly Free and special airfare offers, available on select departures. A non-refundable deposit of $500 per person is due at time of booking with full payment required 90 days prior to departure. Scenic reserves the right to ticket the airfare upon receipt of deposit. Flights promotion is valid from 11 gateways across Canada towards the international economy airfare to South East Asia. This flight promotion is valid on specific classes of service with scheduled airlines of Scenic's choice. Total ticket cost, including taxes, not to exceed $2,000 per person. Tax and ticket surcharges may apply. Included gateways: YHZ Halifax; YYZ Toronto; YOW Ottawa; YUL Montreal; YQR Regina; YXE Saskatoon; YWG Winnipeg; YEG Edmonton; YYC Calgary; YVR Vancouver; and YYJ Victoria. Flights from other Canadian airports will incur surcharges. Flights must be booked by Scenic and are based on the brochure tour dates. Any requests outside of the tour dates may incur seasonal surcharges. For all booking made with a flight offer, a second non-refundable deposit of $1,500 per person (Fly Free in economy class) is required 8 months prior to the date of departure. Failure to pay the deposit at 8 months prior to the date of departure shall result in the flight offer being removed from your booking and an Air Credit being applied instead. If your travel date is in less than 8 months prior to departure date, the second non-refundable deposit of $1,500 per person (Fly Free in economy class) is due at the time of booking. Scenic reserves the right to ticket the airfare upon receipt of the second deposit. Once flight have been booked, the flight tickets are 100% non-refundable and non-changeable. Full airline terms and conditions apply at all times. Airfare credit of $1,250 per person in lieu of airfare and varies by cruise itinerary. Port charges and taxes are included and vary by itinerary.
Door-to-Door Transfers are valid for pre and post cruise within a 45km radius and are only available to and from the following Canadian airports: YYJ, YVR, YLW, YYC, YEG, YQR, YWG, YOW, YYZ, YUL, and YHZ. Guests living outside of the 45km transfer radius may receive a discount up to $200 per couple on their cruise. Transfers are subject to availability and may be withdrawn at any time. To obtain transfer fulfillment, guests must complete their Trip Personaliser at least 90 days prior to travel. Guests are advised to refer to any luggage restrictions from the transfer providers. For Europe destination transfers, please refer to the 2022 Europe River Cruising Brochure for complete terms & conditions.
Bonus hotel stay included in following cities: Hanoi, Ho Chi Minch City, and Siem Reap. Hotel stay covered up to standard contracted rate only. If hotel is on request and comes back at a higher rate, guest must pay the difference. Comp hotel stay is subject to availability, and may not be available in all start/end cities on all cruises. If a hotel is not offered, or comes back as not available, guest should take either the transfer offer or discount in lieu of transfer/hotel offer instead. Hotel must connect directly to/from a cruise or land extension/tour. There cannot be gaps in the timeline or hotels booked in another city other than where the cruise/tour starts/ends. If booking more than 1 night, or a hotel in both the start and end city, only the one night is complimentary. Guest must pay any for any additional nights/hotels booked. No substitutions permitted. No cash value.
Groups: Offers apply to new groups booked and deposited during promotional period. No retroactivity. Any maps or other route depictions are intended as an indication only and are subject to change. All beverages are included except for a very small number of fine and vintage wines, Champagnes and spirits. Airport transfers are only available on the first and last day of your tour and at times we designate.
‡Flexible Booking Policy
To ensure guests can book with confidence, for all new 2022 bookings Scenic Group are including a Flexible Booking Policy which allows guests to defer travel and transfer to an alternate departure or itinerary or cancel up to 60 days prior to travel, with no Scenic Group fees (3rd party fees may apply). For cancellations, the value of the booking will be applied as a Future Travel Credit (FTC) which is valid for 24 months. Please note, final payment due date will remain as per booking conditions; however, this flexible policy allows changes to be made up to 60 days prior to travel.
^Deposit Protection Plan
Deposit Protection Plan (DPP) is provided at a cost of $125 per person per tour or cruise. Where You cancel a tour or cruise prior to the invoiced final Payment Date, and the Deposit Protection Plan applies, We will hold Your deposit, less any third party cancellation and/or administrative fees incurred by Us, for Our tour products only, (i.e. not products provided by third parties such as air travel), then We will credit the remainder of the deposit towards an alternative tour product, if You book within 24 months of cancellation. If Your tour or cruise is suspended the terms and conditions of the suspension will be applicable to Your booking and the cost of the DPP and all funds being held will be moved into a Future Travel Credit. The DPP is not combinable with any other exceptional discounts or offers, that may be promoted at the time You pay Your deposit. If You do not rebook within 24 months, or utilise all of Your Deposit, it will be forfeited. If You have booked a tour with an applicable Fly Deal or other Earlybird Offer, any airline cancellation fees will be deducted from the deposit amount if flights have been ticketed. The Deposit Protection Plan does not, nor is it intended to, replace travel insurance. Policy is effective for new bookings made from June 29, 2021.
†Platinum Protection Plan
The Platinum Protection Plan (“PPP”) is available for new river and ocean cruising bookings for travel after January 1, 2022 for Scenic and Emerald Cruises (“Eligible Booking”). The PPP must be purchased together with the Eligible Booking at time such booking is made and may not be added at a later date. The PPP is not available on Russian cruises, Russian cruise tours, Amazon and Galapagos cruises or land tours and the PPP is also not available to new bookings using a Future Travel Credit. If you have purchased the PPP with an Eligible Booking, and your Eligible Booking is cancelled due to a one or more Prescribed Reasons, any time on or before 31 days prior to your prior to the date your journey commences with Us, including flight arrangements, we will refund the cost of your Eligible Booking, less the PPP Fee, airline cancellation fees, if any and travel agent administration fees; or if cancellation occurs at any time on or after 30 days but no later than 15 days prior to your prior to the date your journey commences with Us, including flight arrangements due to one or more Prescribed Reasons, we will refund 70% of the cost of your Eligible Booking, after deducting the PPP Fee and travel agent administration fees. If you have booked a cruise with an applicable Fly Deal or other Earlybird Offer, any airline cancellation fees will be deducted from the refund amount if flights have been ticketed. The PPP is not an insurance policy and does not, nor is it intended to, replace any travel insurance or cancellation and interruption insurance. For full terms please click here.
For full terms and conditions refer to 2022/2023 South East Asia River Cruising Brochure or click here. BC consumer protection #40178.