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Scenic Club FAQs

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  • General
  • Member Only Events
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  • General
  • Member Only Events
  • Transfers
  • Membership
  • Vouchers
  • Guest Luggage
  • Bookings & Cancellations
  • Other

General Questions & Membership Tiers

Find out how you can join the Scenic Club and move to the higher membership tiers.

All guests who travel with Scenic will become a member of the Scenic Club after their first cruise or land journey, there is no need to submit an application.

Reception, Scenic Eclipse I

Each guest has their own individual membership number and accumulates Scenic Status Points based on days they have taken on an individual basis.

Reception, Scenic Eclipse I

Guests will earn 100 Scenic Status Points for each paid cruise/tour day, plus additional points for higher spend on premium decks and suite categories, so the more guests spend, the greater the benefits. 

  • Scenic Gold membership is automatic after you have completed one tour of seven paid tour days or more. 
  • Scenic Platinum membership is automatic after you have earned 5,000 Scenic Status Points. 
  • Scenic Diamond membership is automatic after you have earned 10,000 Scenic Status Points. 
  • Scenic Emerald membership is automatic after you have earned 25,000 Scenic Status Points. 

 

 

Reception, Scenic Eclipse I
Reception, Scenic Eclipse I
Reception, Scenic Eclipse I
Reception, Scenic Eclipse I

Scenic Emerald, Scenic Diamond, Scenic Platinum Member Only Cruises & Journeys

Learn more about the exclusive itineraries we offer our top tier Scenic Club members.

Yes, only if they are accompanying a Scenic Emerald, Scenic Diamond or Scenic Platinum member on the same itinerary. 

Scenic Jade cruising in Germany

Yes, guests confirmed will benefit from all the on cruise and tour inclusions.

Scenic Jade cruising in Germany
Scenic Jade cruising in Germany
Scenic Jade cruising in Germany

Transfers, Pre/Post Cruise & Tour Nights

More information on the transfers and hotels stays included with your cruise or land journey.

 Yes, simply contact the Member Help Desk on 1 877 689 8611 and our Member Services Team will update your record.

Junior Balcony Suite, Scenic Diamond

These are restrictions set by our transfer provider. 

Junior Balcony Suite, Scenic Diamond

As an alternative to the hotel night, you may be eligible for a CAD$50 per person each way Transfer Credit. This credit will be applied to your current booking and is non-refundable.

Junior Balcony Suite, Scenic Diamond

Yes, you can

Junior Balcony Suite, Scenic Diamond

The days must be paid days. Therefore, any unpaid days such as a free stopover or free pre cruise/tour nights do not count towards the '20 day' requirement. Any paid days combined in one lot of travel away from home can be counted. For example, if you do back to back tours, the nights of both tours can be added together (a 15 day tour and a 6 day tour equal 21). Equally a tour plus any paid extension that adds to 20 days or more also qualifies.

Junior Balcony Suite, Scenic Diamond
Junior Balcony Suite, Scenic Diamond
Junior Balcony Suite, Scenic Diamond
Junior Balcony Suite, Scenic Diamond
Junior Balcony Suite, Scenic Diamond
Junior Balcony Suite, Scenic Diamond

Membership

Useful information about your membership details, communication preferences and bookings.

No. Scenic Gold, Scenic Platinum, Scenic Diamond or Scenic Emerald membership is valid for life and you can only increase your tier status level.

Guests at Koko’s, Scenic Eclipse 

Yes, you will maintain your current status. By unsubscribing, you will no longer receive correspondence including Thank You vouchers and associated vouchers. Should you change your mind, we keep your records so we can easily reinstate them. Simply contact the Member Help Desk on 1 877 689 8611 and our Member Services Team will update your record.

Guests at Koko’s, Scenic Eclipse 

No, your details are held electronically on your profile. You will be asked some security questions to verify your identity. 

Guests at Koko’s, Scenic Eclipse 

Simply contact the Member Help Desk on 1 877 689 8611 and our Member Services Team will update your record.

Guests at Koko’s, Scenic Eclipse 

Please have these details available and contact the Member Help Desk on 1 877 689 8611 and our Member Services Team will update your record.

Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 
Guests at Koko’s, Scenic Eclipse 

Vouchers & Referral Credits

Learn more about the bonus vouchers and credits that come with Scenic Club membership.

If you are subscribed to our emails, a Welcome Home voucher will be sent to you via email on arrival home from your Scenic cruise or land journey. This discount can be used for future bookings and is valid for 24 months from when you complete your previous tour.

  • Scenic Gold guests receive $250 off their next tour
  • Scenic Platinum guests receive $300 off their next tour
  • Scenic Diamond guests receive $350 off their next tour
  • Scenic Emerald guests receive $400 off their next tour 
  • If a guest completes two or more cruises/tours (which are calculated at 7 paid touring days or more) these Welcome Home vouchers values are doubled. 

Scenic Eclipse off Roatan Island, Honduras

A Refer a Friend voucher will be sent to you via email on arrival home from your Scenic cruise or land journey. This is a discount that you can give to a friend who has not previously travelled with Scenic to apply to a future Scenic cruise or land journey booking.

  • Scenic Gold, Scenic Platinum and Scenic Diamond guests receive a $100 referral voucher 
  • Scenic Emerald guests receive $150 referral voucher

Scenic Eclipse off Roatan Island, Honduras

If a Scenic Club member presents a new guest with a Refer a Friend Voucher which is redeemed and deposited, they are entitled to earn a $200 Referral Credit. Based on the Refer a Friend Voucher unique code, this Referral Credit automatically appears on the referring guest’s profile and is valid for 24 months.

Scenic Eclipse off Roatan Island, Honduras

No, only one voucher can be applied to each booking.

Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras
Scenic Eclipse off Roatan Island, Honduras

Guest Luggage & Travel Documentation 

On board credit has now been discontinued. Concurrently, we are directing our efforts towards enhancing the Scenic Club to elevate your overall experience.

As part of our Cherish the Planet initiative commitment, we will no longer print travel documentation for guests and encourage you to adopt the same approach.

Butler Service on board

We appreciate the valuable feedback from our guests regarding the importance of sustainability for the travel sector. Scenic will not be providing print travel documentation, travel wallets or luggage tags before departure, as part of our ‘Cherish the Planet’ program. We appreciate your understanding, as Scenic is committed to reducing these materials to support our sustainability initiatives.

Butler Service on board
Butler Service on board
Butler Service on board

Bookings, Cancelled Cruises & Tours

Making a booking with your travel agent, travelling as a group and cancellation policies.

No. We generally recommend that you make your booking with your preferred travel agent. They are well equipped and informed to help you make your Scenic reservations. Should you have any remaining inquiries then by all means contact the Member Help Desk by emailing loyaltycanada@scenic.ca or by calling 1 877 689 8611.


Scenic Guests getting travel advice 

Yes, we recommend that you make your booking with your preferred travel agent. 

Scenic Guests getting travel advice 

Should you cancel a fully paid cruise or land journey prior to departure and do not receive a refund, the number of Scenic Status Points for this fully paid tour will count towards your Scenic Club tier status.

Scenic Guests getting travel advice 

Generally not. Should you have any remaining enquiries then by all means contact the Member Help Desk by emailing loyaltycanada@scenic.ca or by calling 1 877 689 8611.

Scenic Guests getting travel advice 
Scenic Guests getting travel advice 
Scenic Guests getting travel advice 
Scenic Guests getting travel advice 
Scenic Guests getting travel advice 

Emerald EXPLORER & Evergreen Explorer Membership 

Using your Scenic Club membership with Emerald Cruises and Evergreen loyalty programs.

No. If you travel with Evergreen Tours or Emerald Cruises, you cannot have that cruise or tour count towards your Scenic Club tier status. This is because the products of Scenic, Evergreen Tours and Emerald Cruises are not the same.

Emerald Sakara cruising at night on the Amalfi Coast

Yes. In advance of a Scenic departure, you may choose (and must advise us) to have that Scenic cruise or land journey count towards your Evergreen Explorer tier status. If you choose to do this, all your Scenic Status Points will be transferred and this is not reversible.

Emerald Sakara cruising at night on the Amalfi Coast
Emerald Sakara cruising at night on the Amalfi Coast
Emerald Sakara cruising at night on the Amalfi Coast

Update Details & Unsubscribing 

Managing the details of your Scenic Club membership.

Please call the Member Help Desk should you have any remaining inquiries then by all means contact the Member Help Desk by emailing loyaltycanada@scenic.ca or by calling 1 877 689 8611.

Scenic’s Member help desk operator

To remove yourself from emails, click the ‘unsubscribe’ link located at the bottom of a Scenic email. Otherwise to remove yourself from our email or mailing list contact our Member Help Desk by emailing loyaltycanada@scenic.ca or by calling 1 877 689 8611.

Scenic’s Member help desk operator

Please notify us by email to loyaltycanada@scenic.ca or by mail to:  Scenic Club Member Program, Scenic, Suite 1025, 401 West Georgia Street, Vancouver, BC, V6B 5A1.
Please note that as a member of Scenic Club that there are no obligations to purchase any additional tours or attend any events. The program is designed to provide extra recognition, offers and service for our guests.

Scenic’s Member help desk operator
Scenic’s Member help desk operator
Scenic’s Member help desk operator
Scenic’s Member help desk operator

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