In this first stage, the app includes all the functions of the previous Scenic Tailormade Device, serving as:
Full and detailed information can be found in our FAQ section below.
At this stage, in the first stage of development, the App contains information for all Scenic cruises on the Rhine/Main/Danube, the French and Portuguese rivers. The App is currently not available for our Russian, South East Asia and Scenic Eclipse ocean cruises.
The Scenic Tailormade App is the software solution transforming your personal mobile device into your own personal Scenic Tailormade device.
The App can be downloaded from the Apple or GooglePlay stores just like any other app. Information together with an earpiece is provided in your travel documentation. The App can be downloaded at any time for free.
The App works for iOS (Apple) and Android devices.
As guests can now use their own mobile device, we suggest guests to utilize ear-pieces that they usually use or are delivered with the telephone. We do provide adapters and ear-pieces on board the ship for guests requiring this service.
In a first stage, the App includes all the functions of the previous Scenic Tailormade Device. i.e. It serves as Audio Guide System, Riverview Commentary System, Independent City Tours, and off-line Navigation System. Some of the functions will only work on board, while others are available at any time.
City Info (with a download code for each city consisting of the first 4 letters of the English name of the city), the list and description of Freechoice options and Enrich programs, the travel guide book and the travel wallet are available at any time.
All functions that are available prior to the cruise, as well as the city guide for independent city sightseeing are available for Prague, Paris, Lisbon, Amsterdam, Budapest, Lisbon and Coimbra. Download is recommended while connected to a Wi-Fi.
No, by using the free Wi-Fi on the ship to load and update the Tailormade App there is no need to use your data connection associated with your cell phone provider. For international guests, it is best practice to turn off your mobile data use when overseas and use the free Wi-Fi provided on the ship.
Yes, you don’t need Wi-Fi service/reception available to use the App. All data for the Tailormade App is stored locally on a server on-board each ship. You only need to connect to the ship’s Wi-Fi network on arrival for the app to recognize your cruise ID and display all relevant information for your particular cruise including the option to download the self-guided tours as desired.