Peace of mind with Scenic

We appreciate that you have invested a lot of time into planning your holiday and we want to reassure you that with Scenic, you can book and travel with confidence. 

Travel in confidence

While the world may have changed, our commitment to our guests, the guest experience and their health, safety and well being remains our key priority.  
Scenic Group works closely with the Cruise Lines International Association (CLIA), local and international Government Health agencies, to ensure our protocols exceed the latest regulatory requirements. In addition we are implementing the newest insights that help us to safeguard the health and safety of our guests and staff, while ensuring a truly wonderful guest experience.

We continuously update our protocols to safeguard both the health and the experience of our guests.

Book with confidence

For extra peace of mind take advantage of our Deposit Protection Plan, Platinum Protection Plan and Flexible Booking Policy*:

Our Latest Covid-19 Update

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Latest Covid-19 Update

Covid-19 FAQ

Pre-departure

Q. Do I need to be fully vaccinated to travel?
A. In order to travel with the Scenic Group (which includes Scenic Luxury Cruises & Tours, Emerald Cruises, Evergreen and Mayflower) all guests need to be fully vaccinated with approved dose(s) against Covid-19, at least 14 days prior to their journey. Guests will be required to present confirmation of vaccination upon boarding.
Q. Are their additional travel requirements for my journey?
A. Guests are required to comply with any government requirements to enter countries on their itinerary at the time of travel. It will remain the responsibility of the guests to ensure they meet all necessary requirements including any necessary proof of vaccination and/or negative Covid-19 test results should this apply at the time. For further information please visit https://travel.gc.ca/travelling/advisories or https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html
Q. Do I need to provide a negative Covid-19 test prior to embarking my cruise?
A. Currently, there is no mandatory requirement for guests to complete Covid-19 testing ahead of embarkation on a river cruise ship and this is in line with local guidelines applying to hotels and restaurant venues. However, guests will be subject to any applicable airline requirements and country entry requirements please contact your airline or visit local government websites above for more information.
Q. Do I need to complete a pre cruise health questionnaire?
A. To ensure all guests are safe and well before your journey with us begins, we will require you to complete a pre-departure medical health evaluation. The form will be sent out 7 days prior to the departure of your journey and will need to be returned/completed no later than 5 days prior.
Q. Do I need to pack my own mask and hand sanitiser?
A. We recommend guests should travel with their own face mask and hand sanitiser to have available in their hand luggage for connecting travel arrangements which may include flights, hotels, and transfer arrangements.

Onboard

Q. Will there be enhanced cleaning?
A. Our on-board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities. Any touchscreens such as iPads will be thoroughly disinfected after each use and hand sanitisation stations will be placed throughout the ship.
Q. Will I be tested for COVID-19 on board?
A. During the phased embarkation process you, and your fellow guests, will have your temperatures checked and also be tested for COVID-19 by a medical specialist. This will allow you to relax with complete peace-of-mind when you board our ships, in the company of other like-minded travelers.
Q. What social distancing measures are in place?
A. All guests are required to maintain a 2-metre or 6 feet physical distance. In addition, we have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation you will be able to arrive and depart from the ship smoothly and with safe social proximity in mind. 
Q. Do I need to wear a mask?
A. Face masks should be carried by guests at all time. However, are only required to be worn when moving through the ship, where social distancing is not possible. Face masks will be available in guest suite accommodation and from Reception on board.
Q. Will there be a health and safety briefing?
A. Our medical expert will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy and offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.
Q. Is there any changes to dining?
A. All dining options on board your cruise will be delivered via table service and all self-service buffets will be suspended.
Q. Will there be any impact to excursions on my journey?
A. While we are planning to operate our schedule of on-shore excursions, they will be conducted according to local Covid-19 requirements and so the following may apply: 

-Opening times of venues may be changed 
-Group sizes may be changed or adjusted on a daily basis 
-There may be other amendments to excursions, due to possible closures, or routing changes etc 
Q. What happens if travel restrictions change while on my cruise?
A. In the event that travel restrictions or quarantine requirements change during your cruise, the on board staff will liaise with you directly in relation to amending any travel arrangements.
Q. What happens if a positive case is detected on board?
A. Guests that present any Covid-19 symptoms will be required to immediately isolate within their suite alongside any members of the same travelling party sharing the suite. A rapid Covid-19 antigen test will be conducted followed by a PCR test. We will also be required to adhere to any local government quarantine and testing recommendations if a guest or crew member returns a positive COVID-19 PCR test result.
Q. I need to be able to provide a negative PCR test to return home, how will this be managed?
A. For returning travellers required to present a negative COVID-19 test within three calendar days of departure for their home port, we will have a team administer the PCR testing onboard prior to your disembarkation.  This has been arranged at no additional cost to our guests.
Q. I have post cruise arrangements, how will I receive a PCR test result to align with my government requirements?
A. Unfortunately, logistically it will not be possible for us to manage PCR testing for our guests with differing post cruise arrangements prior to their homeward flight.  Complimentary PCR testing for guests will be administered by Scenic Group on the ship prior to debarkation. Guests that are doing their own arrangements or extending their stay will need to source their own PCR test to align with their return home.  If guests would prefer to move their extended stay to pre cruise, they will be able to take advantage of our complimentary testing.
Book your vacation online today! Contact your Travel Agent or call our Reservations Team at 1 866 689 8611.
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*Flexible Booking Policy:  To ensure guests can book with confidence, for all new 2022/2023 bookings Scenic Group are including a Flexible Booking Policy which allows guests to defer travel and transfer to an alternate departure or itinerary or cancel up to 60 days prior to travel, with no Scenic Group fees (3rd party fees may apply). For cancellations, the value of the booking will be applied as a Future Travel Voucher (FTV) which is valid for 24 months.  This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand land touring. Please note, final payment due date will remain as per booking conditions; however, this flexible policy allows changes to be made up to 60 days prior to travel.