Peace of mind with Scenic

We appreciate that you have invested a lot of time into planning your holiday and we want to reassure you that with Scenic, you can book and travel with confidence. 

Travel in confidence

While the world may have changed, our commitment to our guests, the guest experience and their health, safety and well-being remains our key priority.
Scenic Group works closely with the Cruise Lines International Association (CLIA), local and international Government Health agencies, to ensure our protocols exceed the latest regulatory requirements. In addition we are implementing the newest insights that help us to safeguard the health and safety of our guests and staff, while ensuring a truly wonderful guest experience. We continuously update our protocols to safeguard both the health and the experience of our guests.

Book with confidence

For extra peace of mind take advantage of our Deposit Protection Plan, Platinum Protection Plan and Flexible Booking Policy*:

COVID-19 - River & Ocean Cruising FAQ

Effective 9 June 2022

Pre-departure

Q. Do I need to be fully vaccinated to travel?
A.

Scenic Luxury Cruises & Tours will only accept fully vaccinated guests on board our river Space-Ships and Scenic Eclipse. We currently recognise the following vaccines for embarkation. We will also accept a combination of two different vaccines from this list:

• BioNTech & Pfizer 2 doses
• 
Moderna 2 doses
• AstraZeneca 2 doses
• Johnson & Johnson 1 doses
• Sputnik V 2 doses
• Sinovac 2 doses

While Scenic can accept these vaccines, the guest and booking agents are responsible for ensuring that countries transited to and from the port of embarkation/disembarkation also accept these vaccines.

Vaccinations must be current at time of travel. “Current” means a person has received all recommended COVID-19 vaccines, including any booster dose(s) on their Scenic journey. When a booster dose is not mandatory by all countries visited, embarkation will be permitted with standard dose requirements. Scenic still recommends all guests to receive a booster dose, even when not required to ensure maximum protection against COVID-19.

Should a guest be in receipt of a vaccination not listed above, but which is approved by their National Health Authority, Scenic will consider acceptance on a case-by-case basis.

Q. Are their additional travel requirements for my journey?
A. Guests are required to comply with any government requirements to enter countries on their itinerary at the time of travel. It will remain the responsibility of the guests to ensure they meet all necessary requirements including any necessary proof of vaccination, and/or negative COVID-19 test results, or any COVID-19 Travel Insurance policies should this apply at the time. For further information please visit https://travel.gc.ca/travel-covid and refer to the Government Health Advice.
Q. Do I need to provide a negative PCR COVID-19 or RAT test prior to embarking my cruise?
A.

River Cruising: Guests are required to meet the requirements of entry to the country in which they are embarking on their Scenic river cruise. We do not require additional PCR or RAT tests when boarding our Europe river cruise ships. 

Ocean Cruising: A negative test result for COVID-19 should be taken in line with airline and country entry requirements on your journey. If no test result is required, Scenic still highly recommends taking a test within 72hrs of departure to reduce the risk of disruptions to your travel after departing your home (own expense). Guests may be required to take a Rapid Antigen test on embarkation (no additional cost).

Q. Do I need to complete a pre cruise health questionnaire?
A. Yes. To ensure all guests are safe and well before the commencement of their cruise, we will require the completion of a pre-departure medical health evaluation form. This form will be sent out with your final pre-departure travel documentation, and you will need to ensure it is returned/completed on embarkation.
Q. Do I need to pack my own mask and hand sanitiser?
A.

We recommend that our guests travel with a supply of their own face masks and hand sanitiser, to be available in their hand luggage for connecting travel arrangements, which may include flights, hotels, and transfer arrangements.

Onboard

Q. What is the requirements for crew on board?
A.

Every Crew Member will be fully vaccinated prior to joining all our river Space-Ships and Scenic Eclipse and they must have a negative COVID-19 PCR test, following 7 days of self-isolation in their home country prior to travel to the vessel.

On arrival, all Crew Members are further isolated for a period of 5 Days, following a Rapid Antigen Test. All Crew Members will receive extensive instruction and training in COVID-Security, prior to travel and also prior to starting work onboard. Crew Members are empowered to ensure all team members work safely within the strict protocols and a COVID secure way. 

Q. Will there be enhanced cleaning?
A. We have enhanced our already intensive, frequent, and high standard of cleaning protocols in public areas and suites to ensure all surfaces and spaces are kept clean. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities. Any touchscreens such as iPads will be thoroughly disinfected after each use and hand sanitisation stations will be placed throughout the ship.
Q. Do I need to wear a mask?
A. Face masks may be required in all public areas when physical distancing is not possible.  We will follow local government and health advisories which Scenic must adhere to.  Your dedicated onboard staff will keep you updated on requirements.
Q. Will there be a health and safety briefing?
A. Our team will host mandatory briefings and screenings on board. These sessions are designed to ensure all guests and crew are healthy and offer an opportunity to ask any questions you may have about our safety protocols.
Q. Will I be tested again onboard?
A. Testing onboard will only be required if there is a recognised positive case and guests are identified as part of the contact tracing of the positive case.  Testing may also be required if a guest displays symptoms, or if it is a requirement of a port or country entry requirements. 
Q. How many Doctors are onboard? Is there a medical facility?
A. Our ships are fitted with an onboard medical facility.  The facility is staffed by one doctor and one nurse.  Our medical staff have undergone specific training and awareness in infection control, monitoring and treatment.  The medical facility is fitted with equipment to perform PCR testing.
Q. Are there dedicated isolation cabins onboard?
A. No, if a guest test positive they will be required to isolate in their stateroom or suite.  Every cabin has double filtered single flow air, using HEPA rated filters to remove bacteria and micro particles. 
Q. Are there any changes to dining?
A. All dining options on board your cruise are currently being delivered as per our brochure itineraries. We will follow any local requirements change or health advisory as necessary.
Q. Will there be any impact to excursions on my journey?
A.

While we are planning to operate our schedule of on shore excursions, they will be conducted according to any local COVID-19 requirements and so the following may apply: 

- Opening times of venues may be changed 
- Group sizes may be changed or adjusted on a daily basis 
- There may be other amendments to excursions, due to possible closures, or routing changes etc.

Q. What happens if a guest or crew member tests positive while on my cruise? Who Is defined as a close contact?
A.

In Port 
In the event a guest or crew member returns a positive COVID-19 test result during our medical screening process prior to embarkation, the guest and/or crew member will not be able to board the ship. Scenic will follow the local government and health authorities’ advisories in this instance for their repatriation. 

On board
In the event a guest or crew member returns a positive COVID-19 test result, following Local Health Department advisory, the guest/crew member is immediately isolated in their Scenic suite with their close contact (travel companion) and additional testing will be conducted, including a PCR test. Local health authorities will advise any isolation requirements relevant to the region. Isolation may require guests to be moved into hotel quarantine, at own expense, or in their suite on the ship. This will be dependent on following local requirements, and where the ship is sailing/located at the time. Our team in Europe will ensure to keep open communication with the guests and connect them with our customer care team to manage homeward travel on completion of isolation. We strongly recommend all guests take out COVID-19 Travel Insurance to be covered in this instance. 

Q. What happens if a positive case is detected on board?
A.

Guests who present with any COVID-19 symptoms will be required to immediately isolate within their suite, alongside any travel companions sharing the suite. A COVID-19 rapid antigen test will be conducted, followed by a PCR test. We will also be required to adhere to any local government quarantine and testing recommendations if a guest or crew member returns a positive COVID-19 PCR test result.

Travelling Home

Q. I need to be able to provide a negative PCR or RAT test to return home or for my onward journey, how will this be managed?
A.

River Cruising: Scenic will assist guests in sourcing any COVID-19 testing for their onward journey (at guests own expense). Costs dependent on test required and country of testing range from Euro 20 to Euro 40 for Rapid Antigen testing. Please check the country entry requirements for your post cruise travel.

Ocean Cruising: Scenic will assist guests in sourcing any COVID-19 testing for their onward journey (at Scenic expense)

Scenic Eclipse Mediterranean COVID-19 FAQs

Q. What testing is required prior to boarding my Mediterranean cruise?
A. A negative test PCR/RAT result for COVID-19 should be submitted in-line with any airline or country entry requirements on your journey. If no test result is required, Scenic still highly recommends taking a test within 72hrs of departure to reduce the risk of disruptions to your travel after departing your home (own expense).
Q. Will I be tested again on board?
A. Guests may also be required to take a Rapid Antigen on embarkation (no additional cost).
Q. What happens if there is a positive COVID-19 case on board?
A. In Port
In the event a guest or crew member returns a positive COVID-19 test result during our medical screening process prior to embarkation, the guest/crew member will be denied boarding. Scenic will work with our Medical Service provider and local authorities for their repatriation. 

On Board
In the event a guest or crew member returns a positive COVID-19 test result while on board, they will immediately isolate in their suite. Contact tracing will be conducted. Those persons identified as part of the contact tracing will be required to undergo onboard PCR testing to rule out ‘community transmission’ of the COVID-19 Virus. Positive cases will be transferred ashore at the first suitable opportunity and follow local government health advisories recommendations. Scenic will work with our Medical Service provider and local authorities for the repatriation of the guest or crew member.
 
Q. Are there dedicated isolation suites?
A. If a guest or crew member returns a positive COVID-19 test result while on board, they will isolate in their suite. There are no dedicated isolation suites. All suites have access to fresh air with the use state-of-the-art Heating, Ventilation & Air-Conditioning (HVAC) systems providing 100% fresh air through a three-stage air purification process to all suites and public areas. Guests will also have access to fresh air via their balcony. Suites used for isolation will be equipped with digital thermometers, FFP2 un-valved masks and waste containers with appropriate ‘Bio-Hazard’ bags.
Q. How many doctors will be on board the ship? Is there a medical facility?
A. There will be one doctor and two nurses on board, all who have been trained and have experience with COVID-19 protocols and response. One of the nurses will be a dedicated COVID-19 compliance nurse, to ensure our guests safety. The medical facility is located on deck 3. The equipment on board has been reviewed and augmented to facilitate a response to Acute Respiratory Distress and other symptoms associated with COVID-19.
Q. What happens if Scenic cancels or suspends the cruise?
A. We will continue to monitor the situation and the guidelines of World Health Organisation, the Cruise Lines International Association (CLIA) and Government travel advisory updates. If our guest’s safety is compromised in any way, we will contact you to advise as a priority, and offer alternatives such as transferring to a future departure. If there are any updates for your Reservation, we will be in contact with you.
View our brochure, call our experts or contact your local Scenic Travel Advisor to learn more
*Flexible Booking Policy:  To ensure guests can book with confidence, for all new 2022 bookings Scenic Group are including a Flexible Booking Policy which allows guests to defer travel and transfer to an alternate departure or itinerary or cancel up to 60 days prior to travel, with no Scenic Group fees (3rd party fees may apply). The policy cannot be used to cancel an existing booking to avail a later promotional offer as noted in the offer terms and conditions. For cancellations, the value of the booking will be applied as a Future Travel Voucher (FTV) which is valid for 24 months.  This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand land touring. Please note, final payment due date will remain as per booking conditions; however, this flexible policy allows changes to be made up to 60 days prior to travel.