On every Scenic river cruise you’ll be automatically covered once you commence your cruise for any delays or cancellations that occur due to weather, natural disasters, mechanical breakdowns or strikes. There’s nothing extra to pay, we automatically cover you in the price you pay for your cruise.
We appreciate that you’ve invested a lot in your holiday with us and
we want to ensure that we provide you with peace of mind when travelling
Our river cruising guarantee is designed to give
you comfort and assurance for certain events which prevent you from
cruising, and are not considered typical or usual to river cruising. Our
river cruising guarantee is designed to insure for unforeseen events
rather than minor delays or deviations.
In the event that a claim is required, instead of the industry standard of future cruise credits you will be refunded in cash.
What is classed as an unforeseen event?
complete halt to your itinerary where the ship is unable to sail and we
are unable to deliver your on shore excursions except by way of coach
rides of greater than 3 hours each way
- Where we have the
ability to accommodate you on another Scenic Space-Ship due to high/low
water but your itinerary is delayed more than 24 hours
- If there
is a mechanical breakdown on the ship that results in it not being able
to continue the cruise and there are no alternative ships available
- If due to industrial action we are not able to pass through a lock and your cruise can not continue
What is classed as a normal disruption and is therefore not covered?
high water levels prohibit the sailing of the ship for an afternoon but
we are able to make it under the bridge that evening and deliver you to
your scheduled disembarkation place the following day.
- If we swap ships due to high/low water and the ship swap takes less than 6 hours to complete
- If we embark/disembark the ship less than 100 kilometres from your scheduled point of embarkation
we have to make alternate arrangement for any itinerary activities. For
example, if due to prevailing conditions we are not able to attend
Marksburg Castle and we select a replacement of similar quality, this
will not constitute an event of delay.
Who do I talk to for more information?
To find out more please contact your Scenic Travel Agent or call us on 1 866 689 8611. For full details of the insurance cover, including terms, conditions and exclusions, please refer to the terms and conditions available to read here.
Full terms and conditions for River Cruising Guarantee
a claim is rejected or part paid by your travel insurance, you may be
eligible for coverage under Our Chubb Insurance policy. Following are the
terms and conditions that apply to Our Chubb Insurance policy:
Chubb Insurance policy applies when Your Scenic Journey is delayed or
cancelled after You have commenced Your Scenic Journey and before you
have disembarked and completed Your Scenic Journey due to:
i. mechanical breakdown;
iv. civil commotion;
v. river or canal lock damage or closure;
vi. adverse weather conditions; or
vii. natural disasters.
If Your Scenic Journey is delayed or
cancelled after you have commenced and is deemed to be claimable event
by Us as per the above definitions, We will pay You up to $1,000 for
each full 24 hour period from the start of the delay or cancellation up
to a maximum of $7,000 (or seven (7) consecutive 24 hour periods) or the
originally scheduled end date of Your Scenic Tour, whichever is the
We will not pay for claims arising directly or indirectly from:
- Consequential loss of any kind including loss of enjoyment or any financial loss not specifically covered in the Policy;
- Minor or typical delays experienced on the waterways;
invasion, act of foreign enemy, hostilities (whether war be declared or
not), Civil War, rebellion, revolution, insurrection or military or
- any loss or expense with respect to Cuba or a
specially designated person, entity, group or company on the Specially
Designated List or which if reimbursed or paid by Us would result in Us
being in breach of trade or economic sanctions or other such similar
laws or regulations;
- any nuclear reaction or contamination, ionising rays or radioactivity;
Goods and Services Tax (GST) liability or any fine, charge or penalty
You are liable for because of a failure to fully disclose to Us Your
input tax credit entitlement for the premium;
The Meaning of Certain Words
this document, certain words begin with capital letters. These words
have special meaning (Definitions) and are outlined in this section. Any
reference to an Act, legislation or legislative instrument in this
document also refers to that Act, legislation or legislative instrument
as amended and as may be in force from time to time.
Civil War means
any of the following, whether declared or not, armed opposition,
insurrection, revolution, armed rebellion, sedition, between two or more
parties belonging to the same country where the opposing parties are of
different ethnic, religious or idealistic groups.
means a person who has a confirmed booking with the Policyholder for
which the Policyholder has paid a premium for the cover provided by this
Event(s) means an occurrence that could
give rise to a claim for a benefit under Your Policy. Any one
occurrence or series of occurrences attributable to one source or
originating cause is deemed to be one Event.
Policy / Policy Wording
means this document, and any other document that We tell You forms part
of the Policy describing the insurance contract between the
Policyholder and Us and/or the cover available to You.
Policyholder means Scenic Tours Pty Ltd ABN 85 002 715 602 of Level 2, 11 Brown Street Newcastle, New South Wales, 2300 and all subsidiaries
Scenic Journey means a tour managed, arranged and operated by the Policyholder.
War means war,
whether declared or not, or any warlike activities, including use of
military force by any sovereign nation to achieve economic, geographic,
nationalistic, political, racial, religious or other ends.
You, Your means a Covered Person(s).