Jun 22, 2020
When you embark on your Scenic river cruise in Europe, you can do so with the assurance that we’ve taken care of all the small details. Every part of your well-being and peace-of-mind has been considered to ensure your time with Scenic is memorable, for all the right reasons.
Our expert on board team is dedicated to delivering an exceptional level of luxurious service. You will benefit from personal touches and a remarkable attention to detail. They are also on hand to provide opportunities for you to tailor your journey to your own preferences, ensuring a truly once-in-a-lifetime holiday.
What is Nth Degree Service?
Identifying and attending to our guests’ wishes (even before they know what they need themselves) is what we call the Scenic ‘Nth Degree’.
We understand that no two people are the same and everyone’s holiday plans are unique. Our expert crew will anticipate your needs and deliver a service of 5-star excellence, ensuring your time on a Scenic Space-Ship is one of ultimate luxury and complete comfort.
Your river cruise experience will be tailored to you. From the Captain and Cruise Director to the bar staff, chefs and wellness professionals, every member of the Scenic-trained team is dedicated to making your journey unforgettable. There are also some on board staff you may never meet, but they are busy working behind-the-scenes to make sure everything goes to plan.
The Captain & Team
All of our Captains have been specially selected for their experience and expertise navigating Europe’s waterways. You can rest assured your safety is of their utmost priority. You can find the Captain and their team in the wheelhouse on the Sun Deck. If you have any questions or queries, they will be on hand to meet you and set your mind at ease during briefings.
Cruise Director
As the best in the business, you can count on our Cruise Directors to address your every need. They will be your main point of contact throughout your river cruise and work tirelessly to ensure every moment of your holiday is flawless. From assisting you with any concerns to answering your questions about your chosen destination, our Cruise Directors will be your guide and friend rolled into one. They also manage all cruise logistics, including port stops, embarkation, disembarkation and shore excursions. You’ll get the chance to meet your Cruise Director when you first board the Space-Ship and at daily briefings.
Hotel Manager & Team
The Hotel Manager is in charge of the accommodation operations on board and the team. They will be another key contact for you during your cruise and you will see them most evenings during briefings for the following day.
Butlers
Our expert butlers are dedicated to providing you with a 5-star experience, all day, every day. All of our butlers have been trained to meet our high standards of ‘Nth Degree’ service. We understand that luxury is in the finer details, which is why our butler service is designed to deliver a 5-star service with personal attention to deta
Wake up to a morning coffee or tea in your suite, or toast to your trip with a premium branded beverage – all delivered by your butler. If you need your shoes shined, laundry done or want to book a hair appointment, your butler can also take care of those duties.
Chefs & Wait Staff
Cuisine is an important part of your river cruise experience. Savour exceptional dining and beverages, expertly curated by our award-winning chefs and bar staff.
On board our Space-Ships, you can choose from an array of dining options to suit you, from fine dining restaurants to casual café-inspired venues. Our chefs draw inspiration from the regions you travel through and utilise only the very best fresh, seasonal and regional produce. The daily menus are carefully crafted to cater for all palates and dietary requirements, including healthy dishes, low carb options, vegetarian meals, and classic favourites.
Our enthusiastic wait and bar staff are on hand to help you pair the perfect beverage with your meal. They will tailor their service to you, remembering whether you prefer tea or coffee (or even Champagne) at breakfast, and if you’d rather drink red wine, white wine or a local beer with lunch and dinner. They will also happily prepare your favourite cocktail, mocktail or premium spirit drink, letting you watch the unfolding landscapes – all at no extra cost.
Wellness Team
If you seek the ultimate luxurious pampering session or wish to feel truly relaxed and rejuvenated, book an appointment with our wellness team. Our on board Wellness area can be found on the Jewel Deck and is fitted with a hair salon*, spa area for massage services*, a gym, and a healing Salt Therapy Lounge on select Space-Ships. Feel invigorated in the morning by participating in a sunrise yoga class on the Sun Deck with the team.
Local Guides
Our local guides are important members of our on shore team. They are the storytellers who will show you the wonders of our ports of call during your Scenic Enrich experiences and Scenic Freechoice activities. We believe nobody knows a location quite like someone who lives there; these guides are experts and will be able to answer any questions you may have about the area. They will take you off the beaten track to explore the little known gems and share anecdotes, offering an immersive experience that lets you soak up the local history and culture.
The Nth Degree with Scenic
We know it’s the personal touches that make your river cruise special.
With Scenic, you can guarantee a 5-star service from our entire team of on board and on shore staff. Your journey along Europe’s rivers will be complemented by the expertise, diligence and excellence of our team, letting you relax and enjoy our truly all-inclusive luxury promise. This exceptional hospitality is one of the things that brings Scenic guests back to our Space-Ships time and time again.
Start planning your unforgettable holiday and view our complete collection of Europe river cruises.
Commitment to Health & Safety
We understand the importance of maintaining your health and wellness whilst travelling.
Our team is working closely with the Cruise Lines International Association (CLIA) and government health agencies to implement a full range of health and wellness measures for the resumption of our river cruise operations.
*Additional cost applies.