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Scenic Club

Welcome to Scenic Club

Scenic Club

Be rewarded for doing what you enjoy most – creating memories with Scenic.

At Scenic, a little loyalty goes a long way, and a lot of loyalty goes even further. So when you choose to travel with us, not only do you get to explore a world of wonder that will furnish you with memories for a lifetime, you also collect privileges that will help you enjoy the experience even more.

Membership is free and packed with incredible benefits and offers including access to exclusive deals and competitions.

Already a member? Click here to log in to your member area.

 

Club Features

Benefit

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Thank You voucher* to be redeemed on your next cruise or tour

$200 $200 $200 $300

Share With A Friend voucher, entitling any new guest referral to a discount. The referring guest will earn a $200 Referral Credit when this voucher is redeemed and deposited*

$100 $100 $100 $150

Selection of a Scenic Club branded backpack, satchel or fold bag, which they’ll receive prior to every trip^

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Dedicated Members only Help Desk, for a quick response to any queries, issues or requests*

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Members only offers on selected itineraries

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Priority on pre-release tours and cruises

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Member-only competitions and events

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Quarterly Wonder Scenic Club Life magazine

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The very latest updates and information via Scenic e-news

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Complimentary limousine transfers before and after they travel (location and distance restrictions apply)*. Alternatively, they can enjoy one night complimentary hotel stay if the limousine is not available at their location or a $50 CAD transfer credit per guest, each way*

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Complimentary pre or post-night hotel stay for trips of 20 days or more+

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Access to exclusive member-only offers and itineraries

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Distinctive Scenic Club Platinum, Diamond and Emerald branded trolley bag^

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Choice of either the special Scenic Club Diamond or Emerald full-sized suitcase or a $100 gift card° prior to each departure^

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Extended distance allowance for the chauffeur-driven limousine service. Alternatively, they can enjoy one night’s complimentary hotel stay if the limousine is not available at their location or a $50 transfer credit per guest, each way*

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Exclusive Scenic Club Diamond offers

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Handcrafted Emerald designer lapel pin

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$100 on board credit for use in the Wellness Centre◆

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Upgraded hotel categories for pre or post accommodation when available*

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Multiple access to dining at Table La Rive and Portobellos or L’ Amour#

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Unlimited laundry and pressing on cruises◆

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A Welcome Home hamper after every Scenic trip of 20 days or more

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Exclusive Scenic Club Emerald events

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*Conditions apply. For the most up-to-date details of member benefits and terms and conditions, Click here.. ^ Select via Tour Personaliser eight weeks prior to departure Canada tp.scenicglobal.com. + The 20 days required to qualify for this benefit can be made up of the total paid days for travel, so can include paid add-on days, such as stopovers, tour extensions and/or back-to-back tours. Hotels available for this benefit are subject to change. ° Gift card is a pre-loaded visa card with $100 credit. ◆ When sailing on a Scenic Space-Ship, the Scenic Tsar and Scenic owned South East Asia river cruisers. # When sailing on a Scenic Space-Ship.

How to Qualify

Currently membership is open only to people with a permanent Canadian or residential address. Membership will be extended to residents of other countries in future.

Membership is individual; in a couple each individual has their own unique membership number.

Once a member, a member for life - there is no need to do additional travel to maintain membership or tier status

Membership kit (and tier status upgrades), including a unique membership card, is automatically sent by mail within 8 weeks of completion of the qualifying tour, to those for whom we have a valid postal address

Any member who selects ‘Do not mail a Welcome Home Kit’ will not receive tier status upgrade or welcome home kits including membership cards and welcome home discount vouchers.

You can read the Scenic Club terms and conditions here.

Scenic Gold

Upon returning from your first trip you will automatically become a Scenic Club Gold member. The benefits include:

A $200 discount to be redeemed on your next cruise or tour*
Scenic Club Gold luggage, which you'll receive prior to every trip*
Priority on pre-release cruises
Member competitions and events
The very latest news and information from Scenic
A complimentary Scenic Wonder Club Magazine

Scenic Platinum

Complete five paid tours or travel 50 days travel and be upgraded to Scenic Club Platinum. In addition to all the benefits of Gold you Platinum benefits include:

Private transfers before and after your travel*
A complimentary pre or post hotel stay for trips of 20 days or more*
Scenic Club Platinum wheel-on overnight bag and luggage selection prior to every trip
*kilometres restriction applies - please call for more details

Scenic Diamond

Complete 10 paid tours or 100 days travel and be upgraded to Scenic Club Diamond. In addition to all the benefits of Platinum your Diamond benefits include:

A Scenic Club Diamond full-sized suitcase or a $100 gift card prior to each departure
Scenic Club Diamond trolley bag and selection of luggage prior to every trip
An extended distance allowance for the private transfer service*
*kilometres restriction applies - please call for more details

Frequently Asked Questions about the Scenic Club

 

Q.

Can I apply to join?

 
A.

Membership is restricted to those who have previously toured with Scenic . Gold membership is automatic after you have completed one tour. Platinum membership is automatic after you have completed either 50 touring days or five tours (of seven days or more). And Diamond membership is automatic after you have completed either 100 touring days or ten tours (of seven days or more). Your Gold, Platinum or Diamond membership kit will usually be sent to you within eight weeks of completing your qualifying tour.  If it has not arrived, please email us at loyaltycanada@scenic.ca
 

If you have travelled with us before and are not a member, email us with the details of your prior tours with your contact phone number so our membership services team can follow this up for you. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611

Please note that if you are a non-member you are welcome to subscribe to our “Scenic Club” email newsletter that is sent monthly.  If you are not a Club member and wish to subscribe to this newsletter, please click here. Members need not subscribe, as you receive this automatically as part of your membership when you supply a valid email address.

Bookings

Q.

I want to alter a tour booking, how do I do that? 

 
A.

If you wish to amend anything or require information in relation to a tour booking, it is generally best that you do this through your booking agent.  In most instances this will be with your preferred travel agent.  They are well positioned to help you with any inquiry you may have.  Should you be a Scenic Club member and have any remaining queries, then by all means contact the Member Help Desk by emailing loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611.

Q.

Do I have to book directly with Scenic to obtain tour member offers? 

 
A.

No. We generally recommend that you make your booking with your preferred travel agent. They are well equipped and informed to allow you to make your Scenic reservations. Should you have any remaining enquiries then by all means contact the Member Help Desk by emailing loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611

Q.

Can I still book directly with my travel agent? 

 
A.

Yes, we recommend that you make your booking with your preferred travel agent.

Cancelled Tour

Q.

I’ve fully paid for a tour however I now need to cancel and won’t receive a refund. Will this tour count towards my Scenic Club status? 

 
A.

Should you cancel a fully paid tour prior to departure and do not receive a refund, the number of tour days for this fully paid tour will count towards your Scenic Club tier status.

Emerald Membership

Q.

How do I qualify for Emerald membership?

 
A.

Emerald membership is for those who have completed either 250 touring days or 15 paid tours of seven days or more with Scenic. If you think you have qualified based on your past touring with us and have not received a Emerald membership kit and membership card, please email us at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 Please include in your email details of your prior tours with us and a daytime phone number.

Q.

I’m an Emerald Member about to depart on a Scenic tour, how do I select between receiving a suitcase or a gift card?

 
A.

Prior to each departure with Scenic, each Emerald member may choose a pre tour gift of either our distinctive full sized Emerald suitcase or a $100 visa Gift Card. Your choice along with your name, address and phone number must be entered into 'Tour Personaliser' 6 weeks prior to your tour departure to allow delivery. To enter your details in 'Tour Personaliser' visit scenictours.com.au and click on the 'Tour Personaliser' tab or speak to your booking agent.

Diamond Membership

Q.

How do I qualify for Diamond membership?

 
A.

Diamond membership is for those who have completed either 100 touring days or ten tours of seven days or more with Scenic. If you think you have qualified based on your past touring with us and have not received a Diamond membership kit and membership card, please email us at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 Please include in your email details of your prior tours with us and a daytime phone number.

Q.

I’m a Diamond Member about to depart on a Scenic tour, how do I select between receiving a suitcase or a gift card?

 
A.

Prior to each departure with Scenic, each Diamond member may choose a pre tour gift of either our distinctive full sized suitcase or a $100 visa Gift Card. Your choice along with your name, address and phone number must be entered into 'Tour Personaliser' 6 weeks prior to your tour departure to allow delivery. To enter your details in 'Tour Personaliser' visit scenictours.com.au and click on the 'Tour Personaliser' tab or speak to your booking agent.

Emerald, Diamond & Platinum Exclusive Member Only Tours

Q.

Will First Time or Gold members be accepted?

 
A.

To be eligible to travel on an Emerald, Diamond and Platinum Exclusive Members Only tour, First Time and Gold travellers must be travelling with an Emerald, Diamond or Platinum member/s on the same tour. The only instance when a Gold member can travel without an Emerald, Diamond or Platinum member is when they would qualify as Platinum on that tour. All requests for first time travellers and Gold members to join Emerald, Diamond and Platinum members on anExclusive Members Only tours must be directed to Scenic Reservations.

Q.

If accepted will first time travellers and Gold members receive the same inclusions?

 
A.

If confirmed to join an Emerald, Diamond and Platinum Exclusive Member Only Tour, our first time travellers and Gold member guests will benefit from ALL the ON TOUR inclusions.

Gold Membership

Q.

About Gold Membership

 
A.

Gold membership is for those who have completed one tour of seven days or more with Scenic. If you think you have qualified based on your past touring with us and have not received a Gold membership kit and membership card, please email us at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 Please include in your email details of your prior tours with us and a daytime phone number.

Group Bookings

Q.

Do you have special offers for group bookings?

 
A.

Yes. If you have a group of 10 or more people who wish to travel together on a particular tour, please contact our Groups Travel Desk by email nagroups@scenic.ca

Limousine Service, Hotel & Transfer Credit options for Platinum, Diamond & Emerald Members

Q.

Do members who use the Scenic Club limousine service have to use it at both departure and arrival if they choose to take it up?

 
A.

No. A qualifying member can book the limousine in just one direction if they wish. Our limousine provider has been advised of this.

Q.

I live outside the limousine zone allowance, and am therefore entitled to the alternative hotel night stay. However, I would like to take the limousine in one direction and personally pay the additional cost to cover the distance I am beyond the eligible zone allowance. I would then like to take up the alternative hotel night stay on the other direction. Is this acceptable?

 
A.

Yes this is acceptable. If you take the limousine transfer and pay the difference yourself in one direction you do not have to take the limousine on the alternate trip as well. Our limousine provider has been advised of this.

Q.

Who sets the restrictions on the limousine zone allowance?

 
A.

These are restrictions set by our limousine provider, please contact our reservation staff to learn more.

Q.

I live outside the limousine zone and cannot use the hotel option alternative. What benefit do I receive?

 
A.

Effective 1 January 2016 you will be eligible for a CAD $50 per person each way Transfer Credit. This credit will be applied to your current booking and is non-refundable.

Q.

Can I combine the alternative hotel nights and Transfer Credit?

 
A.

Effective 1 January 2016, yes, you may wish to use the hotel option in one direction and elect to apply a Transfer Credit in the other direction.

Lost Card

Q.

I have lost my membership card, how do I get a new one?

 
A.

Please call the Member Help Desk on 1 877 689 8611. We will ask you some security questions to verify your identity and then our staff will be happy to send you out a new card.

Luggage

Q.

What luggage do I receive prior to the commencement of my tour?

 
A.

Scenic

Gold Members

  • Scenic Club Gold Document Wallet
  • Scenic Club Gold Luggage Tags
  • Scenic Club Gold Luggage Choice
  • Scenic Club Gold Laundry Bag

Platinum Members

  • Scenic Club Platinum Document Wallet
  • Scenic Club Platinum Luggage Tags
  • Scenic Club Platinum Luggage Choice
  • Scenic Club Platinum Laundry Bag
  • Scenic Club Platinum Pull-On Case

Diamond Members

  • Scenic Club Diamond Leather Document Wallet
  • Scenic Club Diamond Luggage Tags
  • Scenic Club Diamond Luggage Choice
  • Scenic Club Diamond Laundry Bag
  • Choice of Scenic Club Diamond Full Size Suitcase OR $100 retail Gift Card

Emerald Members

  • Scenic Club Emerald Leather Document Wallet
  • Scenic Club Emerald Luggage Tags
  • Scenic Club Emerald Luggage Choice
  • Scenic Club Emerald Laundry Bag
  • Choice of Scenic Club Emerald Full Size Suitcase OR $100 retail Gift Card

Member Help Desk

Q.

How can I contact your Member Help Desk?

 
A.

If you are a Scenic Club member, you are welcome to contact our Member Help Desk via email at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 Please note these particular services are for Scenic Club members only. If you are not a member, you can either email us at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611.

Membership

Q.

Do tours completed prior to the launch of the program in 2008 qualify for membership?

 
A.

Yes. At the time of launching the Scenic Club we have attempted to identify all our past passengers as you qualify for membership on the basis of past Scenic tours. If you have toured with us in the past and not received a membership kit, please email us at loyaltycanada@scenic.ca.  If you do not have access to email, please call the Member Help Desk on 1 877 689 8611.

Q.

Do I have to travel to maintain my membership?

 
A.

No. Gold, Platinum, Diamond or Emerald membership is valid for life and you can only increase your tier status level

Q.

I wish to unsubscribe from receiving mail from Scenic, will I retain my membership?

 
A.

Unfortunately, no. If you unsubscribe you forfeit your membership as Scenic can no longer communicate with you via mail. By unsubscribing, you will no longer receive correspondence including Welcome Home or New Member kits and their associated vouchers. Should you change your mind, we keep your records so we can easily reinstate your record. Simply contact the Member Help Desk on 1 877 689 8611 and our Member Services Team will update your record.

Membership Card

Q.

I think I have qualified, but where is my membership card?

 
A.

If your Gold, Platinum, Diamond or Emerald membership kit has not arrived within eight weeks of completing your qualifying tour, please email us at loyaltycanada@scenic.ca. Please include the details of your prior tours with us and a daytime phone number. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611. Our Member Services Team can also advise you of your membership number (once they have asked some questions to verify your identity) so you will still have access to all of the membership benefits you are entitled to.

Membership Number

Q.

I have forgotten my membership number, what do I do?

 
A.

Don’t worry, simply contact the Member’s Help Desk on 1 877 689 8611. Our staff will ask some questions to verify your identity and then they will be happy to remind you of your membership number.

Q.

Do I need my membership number when making a tour booking?

 
A.

Yes. Please make sure that your travel agent includes the exact names and membership numbers of each individual as shown on the membership cards for every booking. Without this we will not know the booking relates to a member and you will miss out on the benefits of membership associated with that booking.

Platinum Membership

Q.

How do I qualify for Platinum membership?

 
A.

Platinum membership is for those who have completed either 50 touring days or five tours of seven days or more with Scenic. If you think you have qualified based on your past touring with us and have not received a Platinum membership kit and membership card, please email us at loyaltycanada@scenic.ca Please include in your email details of your prior tours with us and a daytime phone number. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 noting details of your recently completed tour and our membership services team will follow up.

Platinum Wheel-On Bag

Q.

I have already received the Scenic Platinum Wheel-on overnight bag on a previous tour and don’t want another one. May I receive an alternative?

 
A.

No. You may receive up to 4 such bags while you are at the Scenic Club Platinum level. We suggest that if you do not wish to use the bag you may wish to gift it to a friend or family member. Administratively it is not feasible for us to carry a whole range of options for this gift as there are a large number of members at Platinum level.

Pre/Post Tour Night For Platinum, Diamond & Emerald Members

Q.

What days count towards the “20 days” requirement for me to receive the extra hotel night before or after my tour?

 
A.

The nights must be 'paid' nights. Therefore any unpaid nights such as a free stopover or free pre tour nights do not count towards the '20 day' requirement. Any paid nights combined in one lot of travel away from home can be counted. For example, if you do back to back tours, the nights of both tours can be added together (a 15 day tour and a 6 day tour equal 21). Equally a tour plus any paid extension that adds to 20 days or more also qualifies.

Prior Tours

Q.

Some of my prior tours are not recorded in my membership details, how do I get this fixed?

 
A.

If any of your prior tours with Scenic are not recorded in your member transactions history, please email us at loyaltycanada@scenic.ca with your name, membership number, residential address and the date and name of the tour that is missing and we will amend your membership record accordingly. Please include a daytime phone contact number in your email. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611. Please note that while members can self-update contact details, you will not be able to self update your tour transactions history. This can only be done by one of our Member Help Desk staff.

Scenic Club News

Q.

Why can’t I redeem the offers published in Scenic Club Life with any other bonus offer?

 
A.

Not all of our bonus offers are available to all of our members. For example, information sessions are only held in capital cities meaning members from regional areas don’t have access to the offers we have available on these days. To try to be fair to all members, we apply the condition that these bonus offers are not available in conjunction with any other offers so that everyone is entitled to one bonus offer in addition to the Earlybird specials that are available. For those of you who receive Scenic Club Life and receive an additional bonus offer, you are able to select from the two offers and apply to your booking the one that suits you best (as long as it is within the offers validity).

Tour Definition

Q.

Will a tour count towards my Scenic Club tier status if I do not actually travel?

 
A.

Generally no. The only instance where a tour will count towards Scenic Club tier status is if you have paid in full for the tour and we do not give you any refund. This is regardless of if you subsequently have monies returned to you from your travel insurance.

Travel Club

Q.

Do I still use my 'Travel Club' number you previously issued to me?

 
A.

No. Your new Scenic Club membership number replaces any prior “Travel Club” number. Please make sure that your travel agent includes the exact names and membership numbers of each individual as shown on the membership cards for every booking. Without this we will not know the booking relates to you or another member and you will miss out on any of the benefits of membership associated with that booking.

Travel Documents

Q.

My travel documents for my next tour have not arrived, what should I do?

 
A.

Your travel documents are normally sent out at least two to three weeks prior to the scheduled departure of your tour. If your travel documents have not arrived please contact your booking agent.

Unsubscribe

Q.

How do I unsubscribe to the Scenic Club communications (email or mail)?

 
A.

In order to allow you to manage the communications you receive from Scenic we allow you to select from a number of mail and email categories. This means you can choose to receive the monthly Scenic Club Enews but not special offers or Scenic Club membership updates. To manage your email subscriptions click ‘unsubscribe’ on your next email and follow the prompts or call 1 877 689 8611 Scenic Loyalty Canada Help Desk.

Q.

How do I exit the Scenic Club program?

 
A.

If for any reason you wish to exit the Scenic Club program, please send an email to loyaltycanada@scenic.ca or mail us at Scenic Club Member Program, Scenic, Suite 1025 401 West Georgia Street, Vancouver BC CANADA and advise that you do not wish to be a Scenic Club member in future. Please make sure that you include your full name, mail address and a daytime phone number.

Please note that as a member of the program there are no obligations to purchase any additional tours or attend any events. Membership is free. The program is simply our way of recognizing the value we attach to our past passengers and our effort to provide extra recognition, offers and service in return.

Update Details

Q.

How do I update my details?

 
A.

To update your details simply visit https://secured.scenictours.com/CustomerProfile/ and follow the prompts. Alternatively, please call the Member Help Desk on 1 877 689 8611 and our Member Services Team will be able to update your details for you.

Thank You Vouchers

Q.

What are Thank You Vouchers?

 
A.

After returning home from a tour with Scenic, provided that we have a valid and correct mailing address, and that we have your permission to send you mail, you will receive a welcome home letter. This letter is our personal thank you for choosing to travel with us. The letter includes two vouchers which can be used to book future travel.

One voucher can be used by you to receive a reduction in the cost of your next tour. The other voucher is for you to give to a friend who has not travelled with us before, where your friend will receive a reduction in the cost of their first tour.

Q.

What are the rules for the use of the voucher?

 
A.

The terms and conditions are very clearly set out on the back of the vouchers.

Key conditions are:

  • Your Thank You Voucher or your Share with a Friend voucher must be used by the expiry date shown on the front of the voucher – which is a maximum of 12 months after you have completed your last tour for Gold, Platinum and Diamond or 24 months for Emerald members. If it is not used by that date, the voucher expires. The validity of the voucher will not be extended if not used by the expiry date.
  • Only one voucher can be used per person per booking
  • The voucher can only be used once.

Q.

Why is an extension not allowed beyond the expiry date shown on the voucher?

 
A.

It is not operationally feasible to not have an expiry date on any of the special offers we do and therefore no extension can be given to the date on the voucher. This is no different to a sale in a retail shop – once the sale is over, the sale offer price no longer applies. But in setting the expiry date we have been as generous as possible in the time we allow – you do not have to travel within the six months, merely book or pre-register for a new tour.

Q.

Shouldn’t I be entitled to a discount off my next tour even though I am marked as “Do not mail” in your system and therefore did not receive a Welcome Home letter with vouchers in it?

 
A.

Vouchers are a specific part of the personal welcome home letter that is mailed after you have completed each tour. For you to receive this voucher within your Welcome Home letter, you must ensure we have your mail address and that you do not mark “do not mail” in our post tour surveys or unsubscribe from any direct or email pieces we may send. You can check that we have your correct address and mail status by logging onto your home page at https://secured.scenictours.com/CustomerProfile/ or by calling the Member’s Help Desk on 1 877 689 8611.

Referral Credit

Q.

What is a Referral Credit?

 
A.

If an eligible guest uses your Share with a Friend voucher we offer you a $200 CAD Referral Credit to thank you for being a Scenic ambassador.

Referral Credits appear automatically in your profile and are valid for 12 months and cannot be refunded or transferred. Referral Credits can be combined with special offers except group bookings or bookings that have been fully paid. Only one referral credit can be redeemed per booking. Transfer Credits will apply only after the referring guest pays the required deposit on their booking

Scenic Club Wonder Magazine

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Wonder Scenic Club Magazine Winter 2016/17 - Read the brand new issue of Wonder Scenic Club Magazine – your glimpse into a world of all-inclusive luxury travel.

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