Scenic Club

Membership is restricted to those who have previously toured with Scenic . Gold membership is automatic after you have completed one tour. Platinum membership is automatic after you have completed either 50 touring days or five tours (of seven days or more). And Diamond membership is automatic after you have completed either 100 touring days or ten tours (of seven days or more). Your Gold, Platinum or Diamond membership kit will usually be sent to you within eight weeks of completing your qualifying tour.  If it has not arrived, please email us at loyaltycanada@scenic.ca

 
If you have travelled with us before and are not a member, email us with the details of your prior tours with your contact phone number so our membership services team can follow this up for you. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611

Please note that if you are a non-member you are welcome to subscribe to our “Scenic Club” email newsletter that is sent monthly.  If you are not a Club member and wish to subscribe to this newsletter, please click here. Members need not subscribe, as you receive this automatically as part of your membership when you supply a valid email address.

No. We generally recommend that you make your booking with your preferred travel agent. They are well equipped and informed to allow you to make your Scenic reservations. Should you have any remaining enquiries then by all means contact the Member Help Desk by emailing loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611

Should you cancel a fully paid tour prior to departure and do not receive a refund, the number of tour days for this fully paid tour will count towards your Scenic Club tier status.

Emerald membership

Emerald membership is for those who have completed either 250 touring days or 15 paid tours of seven days or more with Scenic. If you think you have qualified based on your past touring with us and have not received a Emerald membership kit and membership card, please email us at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 Please include in your email details of your prior tours with us and a daytime phone number.

 

Diamond membership

Diamond membership is for those who have completed either 100 touring days or ten tours of seven days or more with Scenic. If you think you have qualified based on your past touring with us and have not received a Diamond membership kit and membership card, please email us at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 Please include in your email details of your prior tours with us and a daytime phone number.

To be eligible to travel on an Emerald, Diamond and Platinum Exclusive Members Only tour, First Time and Gold travelers must be travelling with an Emerald, Diamond or Platinum member/s on the same tour. The only instance when a Gold member can travel without an Emerald, Diamond or Platinum member is when they would qualify as Platinum on that tour. All requests for first time travelers and Gold members to join Emerald, Diamond and Platinum members on an Exclusive Members Only tours must be directed to Scenic Reservations.

Gold membership is for those who have completed one tour of seven days or more with Scenic. If you think you have qualified based on your past touring with us and have not received a Gold membership kit and membership card, please email us at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 Please include in your email details of your prior tours with us and a daytime phone number.

Yes. If you have a group of 10 or more people who wish to travel together on a particular tour, please contact our Groups Travel Desk by email nagroups@scenic.ca

No. A qualifying member can book the limousine in just one direction if they wish. Our limousine provider has been advised of this.

These are restrictions set by our limousine provider, please contact our reservation staff to learn more.

Effective 1 January 2016, yes, you may wish to use the hotel option in one direction and elect to apply a Transfer Credit in the other direction.

Please call the Member Help Desk on 1 877 689 8611. We will ask you some security questions to verify your identity and then our staff will be happy to send you out a new card.

Gold Members

• Scenic Club Gold Document Wallet
• Scenic Club Gold Luggage Tags
• Scenic Club Gold Luggage Choice
• Scenic Club Gold Laundry Bag

Platinum Members

• Scenic Club Platinum Document Wallet
• Scenic Club Platinum Luggage Tags
• Scenic Club Platinum Luggage Choice
• Scenic Club Platinum Laundry Bag
• Scenic Club Platinum Pull-On Case

Diamond Members

• Scenic Club Diamond Leather Document Wallet
• Scenic Club Diamond Luggage Tags
• Scenic Club Diamond Luggage Choice
• Scenic Club Diamond Laundry Bag
• Choice of Scenic Club Diamond Full Size Suitcase OR $100 retail Gift Card

Emerald Members

• Scenic Club Emerald Leather Document Wallet
• Scenic Club Emerald Luggage Tags
• Scenic Club Emerald Luggage Choice
• Scenic Club Emerald Laundry Bag
• Choice of Scenic Club Emerald Full Size Suitcase OR $100 retail Gift Card

If you are a Scenic Club member, you are welcome to contact our Member Help Desk via email at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 Please note these particular services are for Scenic Club members only. If you are not a member, you can either email us at loyaltycanada@scenic.ca. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611.

No. Gold, Platinum, Diamond or Emerald membership is valid for life and you can only increase your tier status level

If your Gold, Platinum, Diamond or Emerald membership kit has not arrived within eight weeks of completing your qualifying tour, please email us at loyaltycanada@scenic.ca. Please include the details of your prior tours with us and a daytime phone number. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611. Our Member Services Team can also advise you of your membership number (once they have asked some questions to verify your identity) so you will still have access to all of the membership benefits you are entitled to.

Yes. Please make sure that your travel agent includes the exact names and membership numbers of each individual as shown on the membership cards for every booking. Without this we will not know the booking relates to a member and you will miss out on the benefits of membership associated with that booking.

Platinum membership is for those who have completed either 50 touring days or five tours of seven days or more with Scenic. If you think you have qualified based on your past touring with us and have not received a Platinum membership kit and membership card, please email us at loyaltycanada@scenic.ca Please include in your email details of your prior tours with us and a daytime phone number. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611 noting details of your recently completed tour and our membership services team will follow up.

The nights must be 'paid' nights. Therefore any unpaid nights such as a free stopover or free pre tour nights do not count towards the '20 day' requirement. Any paid nights combined in one lot of travel away from home can be counted. For example, if you do back to back tours, the nights of both tours can be added together (a 15 day tour and a 6 day tour equal 21). Equally a tour plus any paid extension that adds to 20 days or more also qualifies.

If any of your prior tours with Scenic are not recorded in your member transactions history, please email us at loyaltycanada@scenic.ca with your name, membership number, residential address and the date and name of the tour that is missing and we will amend your membership record accordingly. Please include a daytime phone contact number in your email. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611. Please note that while members can self-update contact details, you will not be able to self update your tour transactions history. This can only be done by one of our Member Help Desk staff.

Not all of our bonus offers are available to all of our members. For example, information sessions are only held in capital cities meaning members from regional areas don’t have access to the offers we have available on these days. To try to be fair to all members, we apply the condition that these bonus offers are not available in conjunction with any other offers so that everyone is entitled to one bonus offer in addition to the Earlybird specials that are available. For those of you who receive Scenic Club Life and receive an additional bonus offer, you are able to select from the two offers and apply to your booking the one that suits you best (as long as it is within the offers validity).

No. Your new Scenic Club membership number replaces any prior “Travel Club” number. Please make sure that your travel agent includes the exact names and membership numbers of each individual as shown on the membership cards for every booking. Without this we will not know the booking relates to you or another member and you will miss out on any of the benefits of membership associated with that booking.

Your travel documents are normally sent out at least two to three weeks prior to the scheduled departure of your tour. If your travel documents have not arrived please contact your booking agent.

In order to allow you to manage the communications you receive from Scenic we allow you to select from a number of mail and email categories. This means you can choose to receive the monthly Scenic Club Enews but not special offers or Scenic Club membership updates. To manage your email subscriptions click ‘unsubscribe’ on your next email and follow the prompts or call 1 877 689 8611 Scenic Loyalty Canada Help Desk.

To update your details simply visit https://secured.scenictours.com/CustomerProfile/ and follow the prompts. Alternatively, please call the Member Help Desk on 1 877 689 8611 and our Member Services Team will be able to update your details for you.

After returning home from a tour with Scenic, provided that we have a valid and correct mailing address, and that we have your permission to send you mail, you will receive a welcome home letter. This letter is our personal thank you for choosing to travel with us. The letter includes two vouchers which can be used to book future travel. One voucher can be used by you to receive a reduction in the cost of your next tour. The other voucher is for you to give to a friend who has not travelled with us before, where your friend will receive a reduction in the cost of their first tour.

It is not operationally feasible to not have an expiry date on any of the special offers we do and therefore no extension can be given to the date on the voucher. This is no different to a sale in a retail shop – once the sale is over, the sale offer price no longer applies. But in setting the expiry date we have been as generous as possible in the time we allow – you do not have to travel within the six months, merely book or pre-register for a new tour.

If an eligible guest uses your Share with a Friend voucher we offer you a $200 CAD Referral Credit to thank you for being a Scenic ambassador. Referral Credits appear automatically in your profile and are valid for 12 months and cannot be refunded or transferred. Referral Credits can be combined with special offers except group bookings or bookings that have been fully paid. Only one referral credit can be redeemed per booking. Transfer Credits will apply only after the referring guest pays the required deposit on their booking