Top
Brochure Request
Contact Us

Send us a message

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter your phone number
Where did you hear about Scenic?
Please enter some comments
* Mandatory fields

Search for

Frequently Asked Questions

New 2018 Scenic Loyalty program

Q: What will happen to my Scenic loyalty status from 1 January 2018?
Q: How can I find out my current Scenic loyalty tier and Scenic Status Points?
Q: Are Scenic Status Points based on nights or days travelled?
Q: With the removal of ‘Trips’ from status earned on January 1 2018, what if I am close to reaching the next tier based on ‘Trips’ taken?
Q: What happens to my Scenic Status Points calculation if I am upgraded? (i.e. booked in a Standard Suite and upgraded to a Balcony Suite)
Q: With the new voucher extension duration of 24 months, does this apply to all Scenic loyalty tiers?
Q: If I receive a hotel upgrade on a tour, do I receive incremental Scenic Status points?
Q: How can I calculate Scenic Status Points for a future cruise or tour?
Q: How have you calculated my points prior to 1 January 2018 e.g. will Scenic Status Points be backdated for travel in higher earning suites?
Q: What points will I get for travel before 1 January 2018?

General questions/application

Q: Can I apply to join the Scenic Club?
Q: Will I have my own membership number or share it with a partner?
Q: Who is eligible to join the Scenic Club?

Scenic Club Membership tiers

Q: How do I quality for Scenic Club membership tiers?

Scenic Emerald, Scenic Diamond, Scenic Platinum Member only cruises and tours

Q: Will a first time guest or Scenic Gold member be accepted?
Q: Will first time guests and Scenic Gold members receive the same inclusions?

Limousine Service, Hotel & Transfer Credit options

Q: I live outside the limousine zone allowance, and am therefore entitled to the alternative hotel night stay. However, I would like to take the limousine in one direction and personally pay the difference. I would then like to take up the alternative hotel night stay on the other direction. Is this acceptable?
Q: Who sets the restrictions on the limousine zone allowance?
Q: I live outside the limousine zone and cannot use the hotel option alternative. What benefit do I receive?
Q: Can I combine the alternative hotel nights and Transfer Credit?

Pre/Post Tour Night

Q: What days count towards the “20 days” requirement for me to receive the extra hotel night before or after my tour?

Membership kits and cards

Q: How long will it take for my membership kit to arrive?
Q: I haven’t received my membership kit, what should I do?
Q: I have lost my Scenic membership card, how do I get a new one?

Membership

Q: Do I have to travel to maintain my membership?
Q: I wish to unsubscribe from receiving mail or email from Scenic, will I retain my membership?
Q: I have forgotten my membership number, what do I do?
Q: Do I need my membership number when making a booking?
Q: I am missing Scenic Status Points for my prior cruises or tours, how do I get this fixed?

Vouchers and referral credits

Q: What is a Thank You voucher?
Q: What is a Share With A Friend voucher?
Q: What is a referral credit?
Q: Can I split the value of a Share With A Friend or Thank You voucher over multiple bookings?

Scenic Club luggage choice

Q: What luggage am I entitled to receive?
Q: I’m a Scenic Diamond or Scenic Emerald member about to depart, how do I select between receiving a premium trolley case or gift card?

Bookings

Q: Do I have to book directly with Scenic to obtain tour member offers?
Q: Can I still book directly with my travel agent?

Cancelled Tour

Q: I’ve fully paid for a tour however I now need to cancel and won’t receive a refund. Will this tour count towards my Scenic Club status?

EmeraldEXPLORER Membership

Q: Do tours that I have completed with Emerald Waterways count towards my Scenic Club tier status?
Q: Do tours that I have completed with Scenic count towards my EmeraldEXPLORER tier status?

Group Bookings

Q: Do you earn Scenic Status Points when travelling as a part of a group booking?

Unsubscribe

Q: How do I unsubscribe from the Scenic communications?
Q: How do I remove myself from the Scenic Club program?

Update details

Q: How do I update my details?

Hi There,

It looks like you're visiting from outside Canada.

Please visit the for the most relevant information plus up-to-date cruise and tour pricing.

Continue anyway

Where would you like your brochures mailed to?
Please choose a brochure
Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter your phone number
Please enter your address
Please enter your city
Please enter your province
Please enter your postal code
We need to redirect you to the Emerald Waterways Tours website for your country. Please select your country of residence:
Where did you hear about Scenic?
Please validate

Subscribe

Subscribe now and keep up to date with the latest offers, savings and news at Scenic.

Please enter your first name
Please enter your last name
Please enter your email address
* Mandatory fields

Callback Request

Please complete the form below and one of our sales consultants will contact you within 24 hours

Please enter your first name
Please enter your last name
Please enter a valid email address
will not be used for marketing purposes
Please enter your phone number