Frequently Asked Questions

A: All guests will maintain their current loyalty status. Nobody will be downgraded as a result of the changes.

A: Your Scenic Status Points balance and loyalty status will appear at the top of each marketing email you receive from us. If you do not have an email address or have unsubscribed, you will need to contact the Member Help Desk on 1 877 689 8611.

A: Points accumulation is calculated on days travelled.

A: If you are about to achieve the next Scenic Loyalty tier based on the previous ‘Trips’ system, we will review all guests and move you up if you meet the requirements. Guests who have been moved up will be advised accordingly.

A: Generally, Scenic Status Points are calculated on your Suite category at the time of departure. Depending on the circumstance, you may not always be awarded the higher earning rate. 

A: Yes, all guests can redeem vouchers up to 24 months after returning home from a cruise or tour.

A: No, the program is designed so that guests who are travelling on land tours receive 100 Scenic Status Points per day travelled, irrespective of hotel room categories. 

A: An online Scenic Status Points calculator will soon be available. In the meantime, please use the Scenic Status Points table located at www.scenic.ca/scenic-club or contact our Member Help Desk on 1 877 689 8611.

A: The total amount of days you have travelled with us up until 1 January 2018 have been converted to 100 Scenic Status Points per day, and this gives you your new points total. This was on a like-for-like basis, meaning that your membership tier stayed the same as it was before January 1 2018. The new points system which includes additional points for higher earning suites applies to travel from January 1 2018 onwards.

A: The total amount of days you have travelled with us up until January 1 have been converted to 100 Scenic Status Points per day, and this gives you your new points total. Any future travel from January 1 will earn Scenic Status Points as outlined in the points tables here: Scenic Club

A: Membership is restricted to those who have previously toured with Scenic.

A: Each guest has their own individual membership number and accumulates Scenic Status Points based on days they have taken on an individual basis. 

A: Membership is open only to people with a permanent Canadian residential address. Points and vouchers cannot be shared with or transferred to any residents who do not live in Canada.

A: Guests will earn 100 Scenic Status Points for each paid tour day, plus additional points for higher spend on premium decks and suite categories, so the more guests spend, the greater the benefits. 

• Scenic Club Gold - Guests qualify after their first paid trip of seven days or more.
• Scenic Club Platinum - Guests qualify after earning 5,000 Scenic Status Points.
• Scenic Club Diamond - Guests qualify after earning 10,000 Scenic Status Points.
• Scenic Club Emerald - Guests qualify after earning 25,000 Scenic Status Points.

A: Yes, only if they are accompanying a Scenic Emerald, Scenic Diamond, Scenic Platinum member on the same itinerary. 

A: Yes, guests confirmed will benefit from all the on tour inclusions. 

A: Yes, please arrange this via our Member Help Desk on 1 877 689 8611 or contact your Scenic Agent. 

A: These are restrictions set by our limousine provider. Please ask our Member Services Team when enquiring about this benefit.

A: As an alternative to the hotel night, you may be eligible for a CAD $50 per person each way Transfer Credit. This credit will be applied to your current booking and is non-refundable.

A: Yes, you can.

A: The days, must be paid days. Therefore any unpaid days such as a free stopover or free pre tour nights do not count towards the '20 day' requirement. Any paid days combined in one lot of travel away from home can be counted. For example, if you do back to back tours, the nights of both tours can be added together (a 15 day tour and a 6 day tour equal 21). Equally a tour plus any paid extension that adds to 20 days or more also qualifies.

A: Membership kits will be sent to you within eight to twelve weeks of completing your cruise or tour.

A: Please email us at loyaltycanada@scenic.ca, including your prior cruise or tour details with your preferred contact number. If you do not have access to email, please call the Member Help Desk on 1 877 689 8611.

A: Please call the Member Help Desk on 1 877 689 8611. We will ask you some security questions to verify your identity.

A: No. Scenic Gold, Scenic Platinum, Scenic Diamond or Scenic Emerald membership is valid for life and you can only increase your tier status level.

A: Yes, you will maintain your current status. By unsubscribing, you will no longer receive correspondence including Thank You vouchers or New Member kits and associated vouchers. Should you change your mind, we keep your records so we can easily reinstate your record. Simply contact the Member Help Desk on 1 877 689 8611 and our Member Services Team will update your record.

A: Simply contact the Member’s Help Desk on 1 877 689 8611 to arrange a replacement card.

A: No, your details are held electronically on your profile. You will be asked some security questions to verify your identity.

A: Please have these details available and call the Member Help Desk on 1 877 689 8611 or see your Scenic Agent.

• Scenic Gold, Scenic Platinum, Scenic Diamond guests receive $200 off their next tour
• Scenic Emerald guests receive $300 off their next tour

• Scenic Gold, Scenic Platinum, Scenic Diamond guests receive a $100 referral voucher
• Scenic Emerald guests receive $150 referral voucher

A: If a Scenic Club member presents a new guest with a Share With A Friend Voucher which is redeemed and deposited, they are entitled to earn a $200 Referral Credit. Based on the Share With A Friend Voucher unique code, this Referral Credit automatically appears on the referring guests profile and is valid for 24 months. 

A: No, only one voucher can be applied to each booking. 

A: Please refer to Scenic Club luggage options here >>

A: Prior to each departure, members may choose a pre tour gift of a selection of merchandise plus either our premium trolley case or a $100 gift card. Your choice along with your name, address and phone number must be entered into 'Trip Personaliser' 6 weeks prior to your cruise or tour departure to allow delivery. 
To enter your details in 'Trip Personaliser' visit https://tp.scenicglobal.com/ or speak to your Scenic Agent.

A: No. We generally recommend that you make your booking with your preferred travel agent. They are well equipped and informed to allow you to make your Scenic reservations. Should you have any remaining enquiries then by all means contact the Member Help Desk by emailing loyaltycanada@scenic.ca or by calling 1 877 689 8611.

A: Yes, we recommend that you make your booking with your preferred travel agent.

A: Should you cancel a fully paid cruise or tour prior to departure and do not receive a refund, the number of Scenic Status Points for this fully paid tour will count towards your Scenic Club tier status.

A: No. If you travel with Emerald Waterways, you cannot have that cruise or tour count towards your Scenic Club tier status. This is because the products of Scenic and Emerald Waterways are not the same. 

A: Yes. In advance of a Scenic departure, you may choose (and must advise us) to have that Scenic tour count towards your EmeraldEXPLORER tier status. If you choose to do this, all your Scenic Status Points will be transferred and this is not reversible. 

A: Generally yes, please enquire with our Group Travel Desk by emailing nagroups@scenic.ca, by calling 1 877 689 8611 or see your Scenic Agent.

A: To remove yourself from emails, click the ‘unsubscribe’ link located at the bottom of a Scenic email. Otherwise to remove yourself from our email or mailing lists, call our Member Help Desk on 1 877 689 8611.

A: Please notify us by email to loyaltycanada@scenic.ca or by mail to: Scenic Club Member Program, Scenic, Suite 1025, 401 West Georgia Street, Vancouver, BC, V6B 5A1. Please note that as a member of Scenic Club that there are no obligations to purchase any additional tours or attend any events. The program is designed to provide extra recognition, offers and service for our guests.

A: Please call the Member Help Desk on 1 877 689 8611 and our Member Services Team will be able to update your details for you.