Q.
What will happen to my Scenic loyalty status from 1 January 2018?
A.
All guests will maintain their current loyalty status. Nobody will be downgraded as a result of the changes.
Q.
How can I find out my current Scenic loyalty tier and Scenic Status Points?
A.
Your Scenic Status Points balance and loyalty status will appear at the top of each marketing email you receive from us. If you do not have an email address or have unsubscribed, you will need to contact the Member Help Desk on 1 877 689 8611.
Q.
Are Scenic Status Points based on nights or days travelled?
A.
Points accumulation is calculated on days travelled.
Q.
With the removal of ‘Trips’ from status earned on January 1 2018, what if I am close to reaching the next tier based on ‘Trips’ taken?
A.
If you are about to achieve the next Scenic Loyalty tier based on the previous ‘Trips’ system, we will review all guests and move you up if you meet the requirements. Guests who have been moved up will be advised accordingly.
Q.
What happens to my Scenic Status Points calculation if I am upgraded? (i.e. booked in a Standard Suite and upgraded to a Balcony Suite)
A.
Generally, Scenic Status Points are calculated on your Suite category at the time of departure. Depending on the circumstance, you may not always be awarded the higher earning rate.
Q.
With the new voucher extension duration of 24 months, does this apply to all Scenic loyalty tiers?
A.
Yes, all guests can redeem vouchers up to 24 months after returning home from a cruise or tour.
Q.
If I receive a hotel upgrade on a tour, do I receive incremental Scenic Status points?
A.
No, the program is designed so that guests who are travelling on land tours receive 100 Scenic Status Points per day travelled, irrespective of hotel room categories.
Q.
How can I calculate Scenic Status Points for a future cruise or tour?
A.
An online Scenic Status Points calculator will soon be available. In the meantime, please use the Scenic Status Points table located at www.scenic.ca/scenic-club or contact our Member Help Desk on 1 877 689 8611.
Q.
How have you calculated my points prior to 1 January 2018 e.g. will Scenic Status Points be backdated for travel in higher earning suites?
A.
The total amount of days you have travelled with us up until 1 January 2018 have been converted to 100 Scenic Status Points per day, and this gives you your new points total. This was on a like-for-like basis, meaning that your membership tier stayed the same as it was before January 1 2018. The new points system which includes additional points for higher earning suites applies to travel from January 1 2018 onwards.
Q.
What points will I get for travel before 1 January 2018?
A.
The total amount of days you have travelled with us up until January 1 have been converted to 100 Scenic Status Points per day, and this gives you your new points total. Any future travel from January 1 will earn Scenic Status Points as outlined in the points tables here:
Scenic Club